New device - designed with you in mind
Here’s your first glimpse of our new hand-held device for all frontline colleagues.
By October next year it will replace all existing PDAs across the business.
We’re investing around £130 million over five years in hand-held technology to enable more flexible delivery for customers and better tracking capability.
The investment means we will begin rolling out around 76,000 of these smartphone-style handsets from October this year.
This is to ensure all frontline colleagues have access to one.
Here are just some of the benefits of our new PDA:
Ten-hour battery life
Much lighter and more robust than existing PDA
Bigger screen, which is easier to read
Better signature capture in all conditions.
The new device will enable significantly more of our parcels to be tracked. This is exactly what our customers want.
Just like a smartphone, ‘over-the-air updates’ can be carried out. This ensures the new PDA and new application will do more, quickly, and at less cost.
More than 400 frontline employees were asked for feedback to help the business select this device from a shortlist of eight.
It was also subjected to 2,500 hours of rigorous laboratory and real-world scenario testing.
The new PDAs will be introduced for indoor work this summer and will be rolled out across the remainder of the operation between October this year and October next year.
A new helpdesk service will also launch to support both the current and new devices. This will be available for the current PDAs from March this year. From May we will be able to resolve problems remotely.
For more information about our new PDA, look out for a dedicated Courier News Flash and see the March edition of Courier.
If there are 100,000 delivery officers at an average of 5 hour deliveries, that's 500,000 hours a day x by 6 that's 3 million hours in one week and 2500 hours testing as a percentage of that is a minuscule 0.83%.
