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2 package didn't arrive

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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Smnyoed
Posts: 1
Joined: 23 Oct 2021, 10:22
Gender: Male

2 package didn't arrive

Post by Smnyoed »

Hello my friend
Maybe you can help me
I have two packages from china that are in the Roya Mail system, but didn't arrive to the destination. ( Should be arrive until 30.09)
QP728460403GB
QP728087880GB
Any idea what I can do ?
I can't reach them by phone or mail
Thank you
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 7071
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: 2 package didn't arrive

Post by SpacePhoenix »

Are you sure that you've got the correct tracking numbers?

QP728460403GB
Thursday 30 September 2021
07:04
Due to be delivered today by
Rednal DO
01:53
Item Received
Birmingham MC
Tuesday 28 September 2021
17:03
Thursday 23 September 2021
10:18
10:08
Sender despatching item
QP728087880GB
Thursday 30 September 2021
07:48
Due to be delivered today by
Fulham DO
00:31
Item Received
Jubilee MC
Wednesday 29 September 2021
09:00
Item Received
Atherstone RDC
Tuesday 28 September 2021
17:16
Thursday 23 September 2021
10:22
10:09
Sender despatching item
From the looks of it they've arrived as part of a bulk shipment from China that has gone to a warehouse somewhere where they split the contents of the container into the individual orders. Each individual order then gets sent out with it's own Royal Mail tracking number. Any tracking number with GB has originated in the UK.

With one showing as last in Fulham Delivery Office in London and the other at Rednal Delivery Office near Birmingham, are either the correct part of the country?
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