ROYALMAILCHAT

https://www.bbc.co.uk/news/uk-england-essex-59321815

People living in parts of Essex have said they have not received any post from Royal Mail for up to three weeks.

Householders in the Chelmsford postcodes CM1, CM2 and CM3 said they had not received deliveries since 25 October.

A Royal Mail spokesperson confirmed it was "experiencing some disruption to service due to resourcing issues".

Residents also experienced problems with deliveries between January and March this year.

In a statement the Royal Mail apologised to customers.

"We are experiencing some disruption to service due to resourcing issues which we are addressing as quickly as possible," it said.

Dave Joyce of the Communication Workers' Union confirmed the staff shortages were due to Covid control measures and said the workforce was doing its best.

"Chelmsford people can rest assured that all their Christmas deliveries will be made on time," he said.

I thought I would share this letter that I have received from Royal Mail

Last week, Royal Mail told me that they would work to ensure that all Chelmsford postcodes received at least 2 deliveries this week. Over the past few days, I have had some emails from residents letting me know that their post is now arriving. However, it also appears that some people are still not getting their post. Some people who have received deliveries are still waiting for items that were sent more recently.

My assistant has spoken to Royal Mail Head Office this morning and asked them to investigate (again).

If you have not received post, please can you email me your address and postcode on vicky.ford.mp@parliament.uk and I will ask Royal Mail to urgently prioritise your local area.

Unfortunately, the information provided by Royal Mail on their website does not give much detail for residents. I will ask Royal Mail (again) to improve this.

I am also aware that some people have been impacted financially by this situation. In Royal Mails letter they give a link to their compensation scheme. However, this may not cover some of the consequential losses that people have suffered.

I have had many constituents write to me to thank their individual Postal Workers who are working so hard to get residents mail to them. From me, a huge thank you!

If this has affected you please do email me to let me know the details and any evidence and I will raise this with Royal Mail.
Here is the link Royal Mail has shared regarding possible compensation: https://www.royalmail.com/retail-compen ... licy-delay

Dave Joyce of the Communication Workers' Union confirmed the staff shortages were due to Covid control measures and said the workforce was doing its best.

Simon Thomson
I was at Chelmsford this morning - a number of the team were not wearing face coverings - so we had a nice positive chat with them - and they put them on - let’s try and help each other - as best we can -

Simon Thomson
I went yesterday - unannounced - team are making great progress - 50% of backlog cleared - probably need another 6-7 days to get back on top..

Still awaiting post to Galleywood area. Not had post for 8 days. Credit card statements overdue as well magazine, possible hospital appointment and bank statement. Told by postman in street today, he was told to deliver parcels only. Big backlog of post for Galleywood mounting up at Dukes Park depot. Totally unacceptable!

Bunny the postmen/ women totally agree we are all disgusted by it all too