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RM reply on D2D issue. : Message to frontline delivery colleagues.

29 Mar 2020, 20:07

RM reply on D2D issue.

Message to frontline delivery colleagues.

• Thank you for all of your efforts in adapting to the new challenges we are facing daily due to the current Coronavirus outbreak. Because of the levels of absence, we are now experiencing we need to think of ways to protect our services and our people.

• We are modifying how we deliver “Door to Door” from now. We have listened to feedback from you and our customers and considered this in the changes we are making. It is important we keep the Door to Door option for our customers, as well as ensure we can deliver high priority Government or authority mailings.

• The new approach is:

    o Prep all Door to Door on Monday to give an many chances to deliver the D2D with addressed mail in the week.
    o Only take Door to Door items with you to an address where you are delivering addressed letters or larger letters to save time outdoors. We call this “warm calling”.
    o If no addressed items today, leave the Door to Door in the frame and repeat the “warm calling” process the next day.
    o Where you have 2 delivery points per slot, if there is an addressed item for either address deliver both Door to Door items. If not you can roll the Door to Door over to the next day.
    o If by Friday (or Saturday) you have not delivered the Door to Door with an addressed item and don’t have time to deliver then as an exception during Coronavirus outbreak we can roll any residue into the second week. If not complete by Saturday of week 1, report it as “late” and deliver early the next week with addressed items and any new Door to Door for that week.

    • Any Priority postings (eg more urgent) will be identified and communicated to you by your manager.
    • Managers can access more information in this link
    • We will keep the process under review and advise any further changes.

The “link” will connect to the following information:

Modified guidance for Managers for Delivery of Door to Door during Coronavirus outbreak:

• Unaddressed Advertising Mail (Door to Door) is still an effective channel for advertisers but also a unique way to get universal messages (for example from Health Authorities and Local councils, or National Government Agencies) to every household, especially those who are hard to reach through other media. It is therefore important that we keep the Door to Door channel open and effective.

• In order to make best use of our outdoor capacity, and to minimise the number of visits to customers doorsteps we should aim to deliver Door to Door to each address on a day when they have addressed items being delivered we will be moving to “warm calling”.

• To get the most from this approach we should prep all the D2D on a Monday (or if we experience delays in the supply chain the day after it arrives) to give ourselves the most chances to have an addressed item for each address over the week.

• Each day you can clear down your frame, leaving any delivery points who only have Door to Door. To support this with warm calling we will consider a frame clear of all addressed mail to be a “clear frame”.

• Where you have 2 delivery points to a prep frame slot then you should deliver both addresses on the same day, even if one does not have an addressed item. If there is no addressed item for either address then you can hold over both D2D items. This helps to prevent confusion later in the week over which address has received the D2D item already.

• Any items where there has not been an addressed item by Friday (or Saturday) where you don’t have time to deliver them under current circumstances can exceptionally be held for delivery early the next week, these should be recorded as delivered “late” on Door to Door reports and must be delivered before the end of the second week.

• If there are any Government or other D2D mailings with different arrangements (eg more urgency) then these will be communicated separately. For example there may be official or universal messages which need to be delivered over a 2,3 or 6 day window and these must be delivered to specification and cannot be rolled into a second week. Clear instruction will need to be provided to frontline colleagues on how long we have to deliver these items. If you have a shorter timescale item it makes sense to deliver any other D2D with that item in that week to save additional visits to Delivery Points.

• It is possible that you may receive leaflets which are for an event which has been cancelled due to not being compliant with social distancing. Please check your items before they are distributed to the preparation frames. If you discover leaflets for cancelled events the unit manager should contact: the Door to Door team preferably on 0345 266 0858, or via doortodoor@royalmail.com.

• You can start warm calling from tomorrow. All new D2D should all be prepped from Monday.

• For reporting ‘Late delivery’, a new temporary question has now been added to the Door to Door SharePoint reporting site, for unit managers to report volumes of Door to Door that have been carried into a second delivery week.

• Because the situation is moving quickly we will keep this approach under review in the coming days and weeks.

Kind Regards,

Kev


Kevin Thompson MBA

Delivery Director
Royal Mail

RM reply on D2D issue. : Message to frontline delivery colleagues.

29 Mar 2020, 20:22

Not an f in clue! No way I'm sitting in a crowded office for 40 mins longer than I have to tomorrow morning. I'll do em when I get back when there's less people there and start delivering on Tuesday.

RM reply on D2D issue. : Message to frontline delivery colleagues.

29 Mar 2020, 20:27

f***ing TONS of d2d undelivered this week. People taking the piss as the screws can't keep an eye on everyone. Walks being prepped and delivered by different people on a daily basis or delivered every other day. Prepping four d2ds into every slot on the frame and then delivering only where you are already going to makes for a lot of hand backs on a Monday.
Until now we haven't had any grief about cutting off as long as you work to your time. Even when we've finished early they've been happy if we take a bundle or two from an undelivered walk to do en route home.

RM reply on D2D issue. : Message to frontline delivery colleagues.

29 Mar 2020, 20:35

I was going wait until next week or the week after, but I’ll be taking my 14 days self isolating from tomorrow. :nana

RM reply on D2D issue. : Message to frontline delivery colleagues.

29 Mar 2020, 20:38

i have over a thousand calls on one duty i prep in and almost a thousand on the other. how the f****** hell on earth is that possible. nearly all double slots. if i had say 3 or 4 sets you are looking at prepping in 6000 D2D for 3 and 8000 for 4. it would take all of the shift to prep the bastards in. get stuffed.

RM reply on D2D issue. : Message to frontline delivery colleagues.

29 Mar 2020, 20:40

What a ridiculous idea!

RM reply on D2D issue. : Message to frontline delivery colleagues.

29 Mar 2020, 20:45

Message to the bloke that wrote that

F off.

Edit to add: You can barely get the mail thrown into our fittings with the day before's mail plus little parcels in there as virtually all double slots. Yeah right lets fill them up beforehand with flaming households. Plus how big do they think the mail bags are given the double mail and everyone ordering extra parcels too.

RM reply on D2D issue. : Message to frontline delivery colleagues.

29 Mar 2020, 21:01

Thanks "Kev".

Hard day bravely working from home was it, to come up with that insulting, dangerous bulls**t?

RM reply on D2D issue. : Message to frontline delivery colleagues.

29 Mar 2020, 21:03

Wait wait.

Kevin Thompson "MBA"! Wooo! He must really know his stuff.

Must Be Avinalaff.

RM reply on D2D issue. : Message to frontline delivery colleagues.

29 Mar 2020, 21:17

Seems like a swap of one kind of waste of time for another .
Outdoor vs indoor .
All non essential work should be suspended !
AS per government advice !
Pizza is not available anyway ...

RM reply on D2D issue. : Message to frontline delivery colleagues.

29 Mar 2020, 21:24

On a rural with less than 400 calls,all single slots,it makes sense to put all the households in on a Monday. It happens every week.

On an urban route with over 1,000 calls,all double slots and over,it doesn't make sense at all. You may as well not bother putting them in the frame at all.

RM reply on D2D issue. : Message to frontline delivery colleagues.

29 Mar 2020, 21:25

absoloute fukin rsole haven't been sick for 5 or more years seriously considering it now though :arrrghhh

RM reply on D2D issue. : Message to frontline delivery colleagues.

29 Mar 2020, 21:44

Kevin Thompson lol has never worked in a delivery office

That statement says it all

RM reply on D2D issue. : Message to frontline delivery colleagues.

29 Mar 2020, 21:44

So they want us to spend more time in an overcrowded office putting D2D in for businesses that aren’t even open at present. There is no way that this can be justified as essential, highlighting the fact that RM are putting the business ahead of their employees. I haven’t been with RM that long and have always found my managers fair and approachable but their hands are tied in this situation. It’s the savages at the top that need a shake, along with the toothless CWU.

RM reply on D2D issue. : Message to frontline delivery colleagues.

29 Mar 2020, 21:47

MBA

LOL f**k me is one of the 200 ambassador that ain't got a clue

Cant answer that just now

Will Write it down come back with a answer in a few weeks

RM reply on D2D issue. : Message to frontline delivery colleagues.

29 Mar 2020, 21:53

buzzboy wrote:Seems like a swap of one kind of waste of time for another .
Outdoor vs indoor .
All non essential work should be suspended !
AS per government advice !
Pizza is not available anyway ...

Dominos would beg to differ.

RM reply on D2D issue. : Message to frontline delivery colleagues.

29 Mar 2020, 21:58

MBA! He's got an MBA! Bow down everyone!

Fancy a shift on delivery at the moment "Kev"?

Think MBA makes you immune mate.

RM reply on D2D issue. : Message to frontline delivery colleagues.

30 Mar 2020, 03:22

Reminds me of the Blackadder Geoffrey Palmer, Kitchener sketch, when he tells Blackadder to put his pants on his head and pencils up his nose to make them think he is mad. Blackadder knew that was pointless too.

RM reply on D2D issue. : Message to frontline delivery colleagues.

30 Mar 2020, 06:50

Gotta be an Early April Fool :crazy:

RM reply on D2D issue. : Message to frontline delivery colleagues.

30 Mar 2020, 09:25

NHS pamphlet today for every address, Boris letter arriving prob tomorrow, none of it mech sorted, even my mech wasn't walk sorted today! oh well at least it's not raining :cry

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