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Post Office delays Horizon shortfall scheme launch

24 Mar 2020, 13:25

https://www.talkingretail.com/news/indu ... 4-03-2020/

The Post Office is delaying the launch of a scheme to independently assess applications from current and former postmasters who believe they have experienced shortfalls related to previous versions of its computer system Horizon because of the current coronavirus outbreak.

The scheme follows the agreed joint settlement last year of group litigation between Post Office and 555 mainly former postmasters. During the court proceedings the current version of Horizon, an electronic point of sale system, was found to be robust relative to comparable systems, but the court highlighted issues regarding previous versions that had the potential to affect branch accounting.

A Post Office spokesman said: “The Historical Shortfall Scheme was due to open for applications today (23 March). However, our immediate focus is to prioritise support for our postmasters through the current coronavirus health crisis. Some postmasters are self-isolating as a precaution. Many other postmasters are busy implementing plans to keep their Post Office open with appropriate social distancing measures in place so that vital community services, including access to cash, can continue throughout the UK.

“We will keep the situation with coronavirus under close review and currently plan to open the scheme on Friday 1 May 2020. We are planning widespread advertising, as well as direct communications to both current and former postmasters when the scheme goes live.”

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