Cheltenham - Post Office can't get staff to keep queues down

[TrueBlueTerrier]

https://www.gloucestershirelive.co.uk/n ... ep-6246834

Workload said to have left existing staff "at the end of their tether."

The Post Office has apologised to customers for staff shortages that meant the main Cheltenham branch couldn't deliver on servive.

It has been claimed that the branch, inside WHSmith, High Street, has been advertising for workers for more than three months.

A customer made the claim on social media, saying that a manager in the shop told her this when she asked why there was such a long queue.

According to the customer, the post office had found getting new staff "impossible" and the workload for existing staff had left them "at the end of their tether."

She said she wondered what was going on because there seemed to be "plenty of young people on the streets who could fill the vacancies."

Many businesses in Gloucestershire have struggled to find the staff they need to run their shops, pubs and restaurants.

Stagecoach has had to cancel some of its bus services. Like other bus operators, it has been impacted by a shortage of drivers.

The company has previously apologised for inconvenience caused to passengers by these delays, linked to Brexit and the pandemic.

A Post Office spokesperson said: “Cheltenham Post Office is currently experiencing temporary staffing issues. We apologise for any inconvenience caused.

“Two new members of staff have recently been recruited, which will soon help with staffing levels, and the branch is in the process of recruiting for another two roles.

“We are working to provide additional support and cover for the branch in the interim.”

[Cardinal1]

Perhaps if W.H. Smith paid a decent living wage they would be able to attract the right type of candidates.