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A post of hope & reassurance
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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
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- Posts: 49
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A post of hope & reassurance
Hi all,
I thought I'd post this to give people an insight into how my 2 packages got delivered to me from America during these strange times, mainly to give people hope that things will arrive eventually, just not in a way or timeframe that you may be used to.
I recently ordered 2 packages from America, one from Massachusetts and one from Indiana, both being delivered using USPS First Class Package International. It's tracked, cheap and I usually receive my packages between 10-14 days.
The first package was posted in the Massachusetts area on 11th May and remained fully tracked for a while, departing Newark International on the evening of 14th May, just 3 days later.
The last update I received via USPS was the following morning on 15th May stating it had departed a transfer airport at Heathrow, London. No further updated were made on the USPS tracking system which is unusual as they normally track them through to delivery.
At the same time, Royal Mail Track & Trace had my package leaving the USA on the evening of 12th May (2 days before the USPS system said so) and being received at Langley HWDC on the Morning of 30th May, a gap of 12 days without an update on the Royal Mail system. It then showed as leaving the processing centre at midday on 30th May and arrived at my local delivery office on 1st June. The same day I received the card informing me of the custom charges to be paid.
Due to the Coronavirus you need to pay online, which I did, and the package was delivered today, 3rd June. USPS tracking then reappeared confirming delivery.
So, for this package, according to USPS, it took 4 days to go from America to Heathrow and 19 days to go from Heathrow to my house.
My second package was posted in the Indiana area on 13th May and took 5 days to reach the infamous Chicago IL International Distribution Center (Google it!) on 18th May.
It took a further 3 days to arrive at O'Hare International airport, Chicago on 21st May and did not depart to the UK until a further 4 days later on 25th May.
In all, that stage of the process took 12 days.
It then departed a transfer airport at Heathrow on 26th May and was processed through a facility in the UK on 29th May. No further updates were made on the USPS tracking system, which again is unusual.
At the same time, Royal Mail Track & Trace had my package leaving the USA on 19th May (6 days before the USPS system said so) and being received at Langley HWDC on the morning of 29th May, a gap of 10 days without an update on the Royal Mail system. It then showed as leaving the processing centre on the morning of 29th May (in line with what the USPS tracking system said) and arriving at my local delivery office on the morning of 1st June (exactly the same time as my 1st package above).
Again, due to the Coronavirus, you need to pay online, which I did, and the package was also delivered today, 3rd June. Unlike the above package, there has been no final USPS update to confirm delivery.
So, for this package, according to USPS, it took 13 days to go from America to Heathrow and 8 days to go from Heathrow to my house.
In total, my first package took 23 days (most of which was in the UK) and my second package took 21 days (most of which was in the USA).
As I said earlier, usually packages take between 10 - 14 days, so given the problems at the moment I think that's not too bad at all.
There were times when both packages disappeared off the radar and no updates were made for days, but eventually they both got here.
I never asked a question on here about my concerns as the good people who are running this forum helped me put my mind at ease (without knowing) by their answers in other threads asking similar questions to those I was going to ask.
I'd like to thank them for doing what they do here and thank all the postal people, both here and around the world, for keeping things moving in extremely trying conditions.
The point of this post?
Hopefully it relates in some way to the progress of your packages and gives you hope and reassurance that things will eventually get delivered, just not in the normal time frames you have been previously used to.
Keep safe everybody and have faith in our Royal Mail.
I thought I'd post this to give people an insight into how my 2 packages got delivered to me from America during these strange times, mainly to give people hope that things will arrive eventually, just not in a way or timeframe that you may be used to.
I recently ordered 2 packages from America, one from Massachusetts and one from Indiana, both being delivered using USPS First Class Package International. It's tracked, cheap and I usually receive my packages between 10-14 days.
The first package was posted in the Massachusetts area on 11th May and remained fully tracked for a while, departing Newark International on the evening of 14th May, just 3 days later.
The last update I received via USPS was the following morning on 15th May stating it had departed a transfer airport at Heathrow, London. No further updated were made on the USPS tracking system which is unusual as they normally track them through to delivery.
At the same time, Royal Mail Track & Trace had my package leaving the USA on the evening of 12th May (2 days before the USPS system said so) and being received at Langley HWDC on the Morning of 30th May, a gap of 12 days without an update on the Royal Mail system. It then showed as leaving the processing centre at midday on 30th May and arrived at my local delivery office on 1st June. The same day I received the card informing me of the custom charges to be paid.
Due to the Coronavirus you need to pay online, which I did, and the package was delivered today, 3rd June. USPS tracking then reappeared confirming delivery.
So, for this package, according to USPS, it took 4 days to go from America to Heathrow and 19 days to go from Heathrow to my house.
My second package was posted in the Indiana area on 13th May and took 5 days to reach the infamous Chicago IL International Distribution Center (Google it!) on 18th May.
It took a further 3 days to arrive at O'Hare International airport, Chicago on 21st May and did not depart to the UK until a further 4 days later on 25th May.
In all, that stage of the process took 12 days.
It then departed a transfer airport at Heathrow on 26th May and was processed through a facility in the UK on 29th May. No further updates were made on the USPS tracking system, which again is unusual.
At the same time, Royal Mail Track & Trace had my package leaving the USA on 19th May (6 days before the USPS system said so) and being received at Langley HWDC on the morning of 29th May, a gap of 10 days without an update on the Royal Mail system. It then showed as leaving the processing centre on the morning of 29th May (in line with what the USPS tracking system said) and arriving at my local delivery office on the morning of 1st June (exactly the same time as my 1st package above).
Again, due to the Coronavirus, you need to pay online, which I did, and the package was also delivered today, 3rd June. Unlike the above package, there has been no final USPS update to confirm delivery.
So, for this package, according to USPS, it took 13 days to go from America to Heathrow and 8 days to go from Heathrow to my house.
In total, my first package took 23 days (most of which was in the UK) and my second package took 21 days (most of which was in the USA).
As I said earlier, usually packages take between 10 - 14 days, so given the problems at the moment I think that's not too bad at all.
There were times when both packages disappeared off the radar and no updates were made for days, but eventually they both got here.
I never asked a question on here about my concerns as the good people who are running this forum helped me put my mind at ease (without knowing) by their answers in other threads asking similar questions to those I was going to ask.
I'd like to thank them for doing what they do here and thank all the postal people, both here and around the world, for keeping things moving in extremely trying conditions.
The point of this post?
Hopefully it relates in some way to the progress of your packages and gives you hope and reassurance that things will eventually get delivered, just not in the normal time frames you have been previously used to.
Keep safe everybody and have faith in our Royal Mail.
Last edited by Grateful on 16 Jun 2020, 12:08, edited 1 time in total.
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A post of hope & reassurance
Brilliant, thanks very much indeed for posting this it will help both us and any Customers who are concerned.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support
Any news stories you can't post - PM me with a link
"Employers are always seeking more productivity from workers, without considering the human factor, the worker's age, the weather conditions and the intense heat. We need to intervene before it's too late, reducing working hours and the load carried by workers, because it's impossible to sustain the rhythm they're forced to work at for many years."
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support
Any news stories you can't post - PM me with a link
"Employers are always seeking more productivity from workers, without considering the human factor, the worker's age, the weather conditions and the intense heat. We need to intervene before it's too late, reducing working hours and the load carried by workers, because it's impossible to sustain the rhythm they're forced to work at for many years."
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A post of hope & reassurance
Brilliant. I'm glad your parcel arrived from the US quicker than mine from London. My parcel is in Croydon mc since 13th of May it's not moving.
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- Joined: 28 May 2020, 12:44
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A post of hope & reassurance
Cheers for the detailed post buddy. There is hope. No update from my package since the 13th/14th of May "May 13, 2020 at 6:17 pm Processed Through Regional Facility LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER". Royal Mail say it left on the 14th May at 12.15 am or something. My guess is it's stuck in the UK at customs but shouldn't have a customs charge on it.
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A post of hope & reassurance
Thank you Grateful for reading this forum and informing yourself instead of posting countless topics asking about your parcel, most of the time without providing any tracking or sometimes being snappy.
I also want to thank to all my colleagues who have more patience than I do and post on here to help others, we are all posting in our very limited spare time.
I hope better times will come and the tracking will always be perfect
I also want to thank to all my colleagues who have more patience than I do and post on here to help others, we are all posting in our very limited spare time.
I hope better times will come and the tracking will always be perfect
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- Joined: 01 Jun 2020, 17:54
- Gender: Male
A post of hope & reassurance
You're welcome.TrueBlueTerrier wrote:Brilliant, thanks very much indeed for posting this it will help both us and any Customers who are concerned.
We're in very strange times at the moment, keep the faith, I'm sure it will arrive eventually.manson85 wrote:Brilliant. I'm glad your parcel arrived from the US quicker than mine from London. My parcel is in Croydon mc since 13th of May it's not moving.
It's almost certain to be held up at customs. If only they would do an update to say it's in their possession I'm sure most people would be happy with that, it's the not knowing that gets people anxious.bmlodge wrote:Cheers for the detailed post buddy. There is hope. No update from my package since the 13th/14th of May "May 13, 2020 at 6:17 pm Processed Through Regional Facility LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER". Royal Mail say it left on the 14th May at 12.15 am or something. My guess is it's stuck in the UK at customs but shouldn't have a customs charge on it.
Yes, there was no need for me to reinvent the wheel, the information you want is usually already there if you look.Janet Brum wrote:Thank you Grateful for reading this forum and informing yourself instead of posting countless topics asking about your parcel, most of the time without providing any tracking or sometimes being snappy.
I also want to thank to all my colleagues who have more patience than I do and post on here to help others, we are all posting in our very limited spare time.
I hope better times will come and the tracking will always be perfect
Again, thanks to you all for what you do.
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A post of hope & reassurance
I`m like a dog with a bone, I know, but here is another example of non readers: https://www.royalmailchat.co.uk/communi ... 15#p903115" onclick="window.open(this.href);return false;
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A post of hope & reassurance
I wish they would one day with a scan after to say they've released it or a scan to say they've released it but with a customs charge (it would be nice if customs in all countries could do that one day)Grateful wrote:It's almost certain to be held up at customs. If only they would do an update to say it's in their possession I'm sure most people would be happy with that, it's the not knowing that gets people anxious.
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A post of hope & reassurance
Hi guys, lurker here. I have been waiting for a package from Singapore since April 8 (just some documents) - it finally arrived today
https://i.imgur.com/5Dmec2N.jpg" onclick="window.open(this.href);return false;
Just thought I'd share for anyone else who might be waiting - there's obviously a major backlog (as many suggested)
Cheers
https://i.imgur.com/5Dmec2N.jpg" onclick="window.open(this.href);return false;
Just thought I'd share for anyone else who might be waiting - there's obviously a major backlog (as many suggested)
Cheers
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A post of hope & reassurance
Janet Brum wrote:I`m like a dog with a bone, I know, but here is another example of non readers: https://www.royalmailchat.co.uk/communi ... 15#p903115" onclick="window.open(this.href);return false;
Janet Brum wrote:Hi Sean, so you didn`t get your parcels in 17 days but I`m sure you got your mail, letters, brochures etc?
Just to let you know I am a reader, Also I have not even had what I call normal post, I knew the bottom ones where going to take time as they are from China,
It’s the top lot from the uk to the uk that have taken the time, it’s ok as I have just spoken to a post man and he has stated that Royal Mail are struggling at the moment to meet demand, they have lost control of delivery’s,
He said for 2 weeks a lot of letter ect have been put into cages and left. So I would imagine my parcels will turn up at some point this year maybe in time for my other half’s next birthday.
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A post of hope & reassurance
My friend (UK) called to say she just received a letter we sent that was stamped 1st May. That's more than a month for a UK letter.
So, yes post is slow but hopefully all of us waiting will have the post arrive eventually.
It is upsetting for those letters that are time-sensitive, especially those that involved a lot of effort, heart, (money!) and are sentimental. And, of course when we post on this forum, we are not blaming, just seeking clarity. Thank a lot for your understanding and for your responsse.
So, yes post is slow but hopefully all of us waiting will have the post arrive eventually.
It is upsetting for those letters that are time-sensitive, especially those that involved a lot of effort, heart, (money!) and are sentimental. And, of course when we post on this forum, we are not blaming, just seeking clarity. Thank a lot for your understanding and for your responsse.
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A post of hope & reassurance
Yep, it would seem to be a simple enough thing to do and would go a long way to allay people's worries about the whereabouts of their parcels.SpacePhoenix wrote:I wish they would one day with a scan after to say they've released it or a scan to say they've released it but with a customs charge (it would be nice if customs in all countries could do that one day)
Thanks for postingGouryella wrote:Hi guys, lurker here. I have been waiting for a package from Singapore since April 8 (just some documents) - it finally arrived today
https://i.imgur.com/5Dmec2N.jpg" onclick="window.open(this.href);return false;
Just thought I'd share for anyone else who might be waiting - there's obviously a major backlog (as many suggested)
Cheers
It confirms what I said in my original post, in these unprecedented times we just have to have a little patience and understand that things will, on the whole, take much longer to go through the system than we are accustomed to.
Exactly, as I said in my original post, things are taking much longer to process, which is not unsurprising given what is going on around the world.Sean2468 wrote:...it’s ok as I have just spoken to a post man and he has stated that Royal Mail are struggling at the moment to meet demand, they have lost control of delivery’s,
He said for 2 weeks a lot of letter ect have been put into cages and left. So I would imagine my parcels will turn up at some point this year maybe in time for my other half’s next birthday.
We just need a little patience and trust that, eventually, things will get delivered
Exactly, a little patience and trust is all that's requiredSherry wrote:My friend (UK) called to say she just received a letter we sent that was stamped 1st May. That's more than a month for a UK letter.
So, yes post is slow but hopefully all of us waiting will have the post arrive eventually.
It is upsetting for those letters that are time-sensitive, especially those that involved a lot of effort, heart, (money!) and are sentimental. And, of course when we post on this forum, we are not blaming, just seeking clarity. Thank a lot for your understanding and for your responsse.
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- Gender: Male
A post of hope & reassurance
So, I recently posted about a package sent to me from Indiana...
I have recently had another package sent to me by the same seller.
This one was posted by them on 5th June and this time took 4 days (instead of 5) to reach the infamous Chicago IL International Distribution Center (Google it!) on 9th June.
It only took 1 day to arrive at O'Hare International airport, Chicago on 10th June (compared to 3 days last time) and departed to the UK just 1 day later on 11th June (compared to 4 days later last time).
In all, this stage of the process took 6 days compared to 12 days last time.
It then departed a transfer airport at Heathrow on 12th June, so let's see how long this package takes to clear customs and get delivered to me (last time it was 8 days).
Grateful wrote:...My second package was posted in the Indiana area on 13th May and took 5 days to reach the infamous Chicago IL International Distribution Center (Google it!) on 18th May.
It took a further 3 days to arrive at O'Hare International airport, Chicago on 21st May and did not depart to the UK until a further 4 days later on 25th May.
In all, that stage of the process took 12 days.
It then departed a transfer airport at Heathrow on 26th May and was processed through a facility in the UK on 29th May. No further updates were made on the USPS tracking system, which again is unusual.
At the same time, Royal Mail Track & Trace had my package leaving the USA on 19th May (6 days before the USPS system said so) and being received at Langley HWDC on the morning of 29th May, a gap of 10 days without an update on the Royal Mail system. It then showed as leaving the processing centre on the morning of 29th May (in line with what the USPS tracking system said) and arriving at my local delivery office on the morning of 1st June (exactly the same time as my 1st package above).
Again, due to the Coronavirus, you need to pay online, which I did, and the package was also delivered today, 3rd June. Unlike the above package, there has been no final USPS update to confirm delivery.
So, for this package, according to USPS, it took 13 days to go from America to Heathrow and 8 days to go from Heathrow to my house...
I have recently had another package sent to me by the same seller.
This one was posted by them on 5th June and this time took 4 days (instead of 5) to reach the infamous Chicago IL International Distribution Center (Google it!) on 9th June.
It only took 1 day to arrive at O'Hare International airport, Chicago on 10th June (compared to 3 days last time) and departed to the UK just 1 day later on 11th June (compared to 4 days later last time).
In all, this stage of the process took 6 days compared to 12 days last time.
It then departed a transfer airport at Heathrow on 12th June, so let's see how long this package takes to clear customs and get delivered to me (last time it was 8 days).
Last edited by Grateful on 16 Jun 2020, 12:09, edited 1 time in total.
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A post of hope & reassurance
Was yours stuck on "Item has left our International Processing Centre" on the RM tracker?
Or was it "Item Received" at Langley?
Item left sounds like it has cleared customs so from that point on it should not take long to get to delivery office right?
Or was it "Item Received" at Langley?
Item left sounds like it has cleared customs so from that point on it should not take long to get to delivery office right?
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A post of hope & reassurance
xenomorph wrote:Was yours stuck on "Item has left our International Processing Centre" on the RM tracker?
Or was it "Item Received" at Langley?
Item left sounds like it has cleared customs so from that point on it should not take long to get to delivery office right?
Hi, my understanding is that when it shows it has left the international processing centre it has cleared customs.
For both of my original packages they showed as being received at Langley and leaving the international processing centre on the same day.
As you can see, one of my original packages took 3 days from leaving the international processing centre to arriving at my local delivery office but that may fluctuate from time to time and even area to area due to the pandemic.
I hope your package arrives with you soon, I'm sure it will
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