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Delivered to PO BOX i don't have one

06 Apr 2020, 14:41

Hi all,

I sent a parcel to france, unfortunately it has not been delivered and sent back to my address in the UK.
I spotted today that it has been delivered to a PO BOX, but i don't have one.

I saw on that forum that i should have received a grey card which will have instructions on how you can pay, and claim the item, but i didn't.

How can i ask for that grey card to be sent again ? Is it available online ?

Thanks for your help

Delivered to PO BOX i don't have one

06 Apr 2020, 15:39

mxfrd wrote:Hi all,

I sent a parcel to france, unfortunately it has not been delivered and sent back to my address in the UK.
I spotted today that it has been delivered to a PO BOX, but i don't have one.

I saw on that forum that i should have received a grey card which will have instructions on how you can pay, and claim the item, but i didn't.

How can i ask for that grey card to be sent again ? Is it available online ?

Thanks for your help

If you know which office is holding the item just go to that delivery office. Bear in mind we have reduced opening hours at the moment.
I presume you have the tracking number.

Delivered to PO BOX i don't have one

06 Apr 2020, 16:28

https://www.royalmail.com/personal/rece ... oms-charge

You need to keep in mind that whoever is dealing with the customs charge items in the delivery office might not necessarily be the normal person, whoever is covering might not know the process inside out.

Delivered to PO BOX i don't have one

07 Apr 2020, 08:55

Surcharges have stopped - Customs charges haven't - could be a case of mistaken identity in the callers office. https://www.royalmailchat.co.uk/communi ... ge#p891330

As suggested may be worth calling or visiting them.

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