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Tracking: Package sent to "NDC RDC Delivery in error".

05 Sep 2019, 02:35

Hi,
We sold an item on eBay and the buyer is returning it to us using 'Royal Mail Tracked Returns 48™'. The only information on the tracking is "Sorry, your item went to NDC RDC Delivery in error, so we re-routed it immediately. More information will be available as it travels through our network.". This was on Sept 2, there has been no information since.

Does anyone know what NDC RDC Delivery is, or how long it is likely to be delayed?
Thanks

Edit: The item is clothing if that is at all relevant

Tracking: Package sent to "NDC RDC Delivery in error".

05 Sep 2019, 10:11

NDC is the national Distribution Centre.

RDC is a regional one.

Tracking: Package sent to "NDC RDC Delivery in error".

18 Sep 2019, 00:43

On September 10 it updated with the following: "Sorry, your item went to South West RDC Delivery in error, so we re-routed it immediately. More information will be available as it travels through our network." No updates since

It looks like it is being bounced around from place to place in error.

Does anyone know why this might be happening?

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