24 Aug 2019, 19:20
I ordered a item from eBay, I received a grey card saying the postage was not paid but I have seen the proof of postage receipt and on the card there is no amount to pay. It says small package? It was sent first class from England to Scotland and its been a week before I received the grey card could anyone please help me with
25 Aug 2019, 08:06
Best solution is to take the evidence of postage paid to the callers office at the address on the grey card. I'm not saying that they will definitely give you your item but the chances are that the staff will understand what has happened and be able to help.
25 Aug 2019, 10:27
Was it a little borderline for size between large letter and small packet?
25 Aug 2019, 17:15
Yea it was between the little jiffy ones and the large letter? But there's no price on the grey card
26 Aug 2019, 10:50
regalblinder wrote:Yea it was between the little jiffy ones and the large letter? But there's no price on the grey card
Have you checked it online: https://www.royalmail.com/personal/rece ... /pay-a-fee
Usually, a borderline small packet would get a £3 charge but could be as little as £1.50