09 Aug 2019, 12:42
09 Aug 2019, 13:49
10 Aug 2019, 06:23
mattandbenny wrote:I has sold an item on ebay and the buyer is saying they havn’t recieved the item. I sent it tracked (regular 2nd class with a 2d barcode) and the tracking number says it was successfully delivered a few days ago. I provided the tracking info to the buyer and they have said they went to their local delivery office and royal mail confirmed to them that the postman scanned it as delivered a few days ago and they can action a gps search and compensation claim but the buyer reckons it must be initiated by myself as compensation will be paid to myself.
They are basically asking for a refund and then for me to claim the compensation from royal mail. Is this correct? I assumed that if i have proof of postage and proof of delivery then that was my part complete as a seller and it would be up to the buyer to sort out compensation?