My 18 year old has become another sucker to above mentioned ebay / Paypal scam. It was his first sale on ebay and thought the buyer and paypal emails were genuine.
Alas, he eventually told me a day after he was scammed, that he had sent two parcels to Nigeria (his camera worth/sold for £450) by tracking.
When I found out, I sent numerous emails to both the NIgerian postal service and Customs. I contacted Royal Mail customers service to tell them that the parcels were at HWDC langley, and they said they were unable to intercept the parcel, and I should contact Action Fraud, as they could stop the parcel. I contacted Action Fraud, provided all the information and was given a crime number, but was told Royal Mail are the only ones that can intercept the parcels.
I recontacted the Royal Mail again and got through to an adviser who stated that the royal mail could not stop a parcel and to contact Action Fraud and the police. I asked if there was anyone that could stop the parcel, and all he kept repeating was contact the police and read the terms and conditions, and Postal Service act 2000.
Obviously I wasn't impressed.
My Questions are:
Can the Royal mail stop parcels in transit, especially whilst in a sorting office?
I'm no legal beagle, but the Postal Service Act states 'A person who is engaged in the business of a postal operator commits an offence if, contrary to his duty and without reasonable excuse' - would providing information that a Fraud is/has taken place, classified as reasonable excuse?
Is there anything anyone knows I could do? as checking the tracking is painful to watch.
Does the Royal mail have a duty of care to its customers when they report incidents like these (to at least try and stop the crime from taking place)?
My 18, accepts he's been an idiot and knows its all his fault. The thing that really gets me, is how the Royal mail is incapable (presumably) or does not want to help.
After looking into it, it appears this has been going on for years. Surely, in this day and age, especially with a tracked parcel and our technology, the Royal mail could stop parcels at sorting offices, even if this incurred an extra charge.
Any advice, would be much appreciated.