hhamid wrote:Sorry to sound thick but what does going by surface mean?!!
As in not by air but by truck and ferry.
Yep, legally the sender has a contract with you, which he subcontracts to the postal service so in law only he should be given the information.
My personal guess is its either in UK or Italian Customs, or it has been pulled in at one of the borders for a check.
There is always a dead space where customs are involved when the post crosses borders, and if its going by road there will be big gap anyway.