04 Mar 2019, 12:28
We have received a parcel, that had been opened up by the courier services, and left empty.
They left a note in the parcel to state that the item was not allowed to the posted (due to some sort of restrictions) and therefore destroyed.
I have the letter here from the courier service that you have used to state this in writing. The letter was inside the parcel and the parcel was empty.
04 Mar 2019, 12:35
04 Mar 2019, 12:55
04 Mar 2019, 13:48
05 Mar 2019, 07:48
cromirp wrote:Ok, I understand that that might be the case. I would just like to know if that is the standard procedure for those occasions? That you just take the prohibited item out, put a little note in the parcel and mark it as delivered? I mean, that happened to me before with our national mail but you receive a letter saying that your item will be destroyed and on the tracking application you can clearly see that parcel was seized by customs and it is not marked as delivered. So if I wouldn't have contacted the workshop, I would have no idea what even happened to my parcel?