ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (UPDATED 2017)... HERE
31 Dec 2018, 20:38
Not the best way to spend New Years Eve :-) I'm looking for some help in the form of some assurance that documents sent via Recorded Delivery have not fallen into the wrong hands! My in-laws sent some photo ID via recorded delivery last week. The item is shown on the tracking as delivered and signed but not to the address is was sent to, but by Mount Pleasant W DO, which I assume is the Delivery Office. The recipients have not received the items (it's a Bank so they do believe them!).
Has anyone got an explanation please as to why the Delivery Office would sign for it please?
Thank you for any guidance you can give
31 Dec 2018, 21:38
There is a Delivery Office at Mount Pleasant, it covers much of Central London. Did the address have a PO Box number in it?
31 Dec 2018, 22:37
another possibility is that there's a surcharge to pay, if there is keep an eye out for a grey card that will have the details of the surcharge
01 Jan 2019, 11:06
I would check what postcode the sender wrote on the item and if it is correct. Writing an incorrect postcode will send it to the wrong address.
01 Jan 2019, 11:42
What time of the day does it say that delivery was attempted?