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Tracking an undelivered letter

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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Millies
Posts: 1
Joined: 08 Jun 2022, 11:25
Gender: Male

Tracking an undelivered letter

Post by Millies »

Hello, I need some help please. I sent a passport by 1st class unsigned. There was no return address. The letter was not delivered probably because of a missing house number on the address. Post office in Exeter say they have probably sent to it the National Returns Centre. What is the likely hood that this letter will be opened and the contents sent to the passport office or will it be destroyed upon opening?

Snaggletooth
EX POST OFFICE
Posts: 2025
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: Tracking an undelivered letter

Post by Snaggletooth »

They won’t destroy it on opening. For most mail they will try to match it with the lost parcel forms that have been submitted (don’t know if there is an exception for passports), which is why it is important to make a claim to Royal Mail on the official form.
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