Hi,
I'm expecting a very important document sent via international tracked and signed with th delivery aim of 3-5 business days. The letter was last scanned as leaving the UK at London AMU on Jan 12. Since then there have been no scans and no movement according to the Royal Mail and Polish Post tracking websites. I contacted the Polish Post today. Their member of staff advised the item may not have left the UK or if it did it might be going by train?? which I found difficult to believe. The RN website indicates the item was handed to the delivery partner which I assume is the Polish Post indeed.
Are any of you able to offer some guidance on what could have happened? How common is to see delays of this kind with documents? How likely is it that the item isn't going by air mail? I worry i am about to experience a ping pong between RM and PP and never see my document again...
Best,
kat
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Poland-bound International tracked and signed not moved past London AMU
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kattrin
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SpacePhoenix
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Re: Poland-bound International tracked and signed not moved past London AMU
It's most likely stuck in polish customs
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TrueBlueTerrier
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Re: Poland-bound International tracked and signed not moved past London AMU
If I remember correctly you can click on the partner link site and it lets you either track on their site or informs you who they passed it on to.
However, Poland bound mail was struggling around Christmas time and it may still be recovering. If you check out previous posts by searching the site for Poland - it may give you some insight into what is, and what is likely to happen.
However, usually, when there are delays at Customs most things do get delivered eventually.
However, Poland bound mail was struggling around Christmas time and it may still be recovering. If you check out previous posts by searching the site for Poland - it may give you some insight into what is, and what is likely to happen.
However, usually, when there are delays at Customs most things do get delivered eventually.
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kattrin
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Re: Poland-bound International tracked and signed not moved past London AMU
Thank you both for your helpful suggestions! The item is visible on the Polish Post website and the last scan is at London AMU.
Having browsed related threads it appears that I'm certainly not the only one facing severe delays. I guess I didn't expect it could take weeks, perhaps months to receive a letter...I will need to report a lost document to the authorities eventually. I'm just not sure what is reasonable here: perhaps another two calendar weeks...
Having browsed related threads it appears that I'm certainly not the only one facing severe delays. I guess I didn't expect it could take weeks, perhaps months to receive a letter...I will need to report a lost document to the authorities eventually. I'm just not sure what is reasonable here: perhaps another two calendar weeks...
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Snaggletooth
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Re: Poland-bound International tracked and signed not moved past London AMU
It is considered lost after 25 working days.
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kattrin
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Re: Poland-bound International tracked and signed not moved past London AMU
Small update + suggestions welcome on how to move forward: According to Royal Mail the letter has actually been physically present in PL since Jan 12. However it hasn't been officially registered and accepted by the Polish Post who in turn claim according to the IPS the letter is not in PL yet. They will not share the screenshot and will only share more info once RM raise an official claim with them. I can only do so on Feb 4.
My hunch is that the IPS was also used by the Royal Mail agent to establish the letter is physically in PL. The worst part is that the Polish Post are responsible for passing the letter onto customs and they're clearly not in any hurry.
Is there anything I can do between now and Feb 4 to get the letter out of this ridiculous limbo? Also, does anyone know what level of detail is actually visible in the IPS?
Many thanks!
My hunch is that the IPS was also used by the Royal Mail agent to establish the letter is physically in PL. The worst part is that the Polish Post are responsible for passing the letter onto customs and they're clearly not in any hurry.
Is there anything I can do between now and Feb 4 to get the letter out of this ridiculous limbo? Also, does anyone know what level of detail is actually visible in the IPS?
Many thanks!
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