Going to opposite ends of the country, both dropped at "the magic postbox" which is a parcel drop box we always use for various parcels.
These two are the same item and have both gone missing, not arrived at their destination yet. But other parcels, including one posted 2nd class arrived the next day (posted at the same time) so the plot has definitely thickened.
She used signed for did the missus, not tracked, all we have so far on the message is that message will be updated when RM try to deliver the parcel. What does that mean? Has it been physically received anywhere? Or?
KB852758875GB
KB846917780GB
Both tracking numbers are here and it's over a week now since these were dropped and other parcels at the same time have arrived, these are going to Newcastle and Southend on Sea, so it's a concern for sure... What are our options here?
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Help with 2 parcels
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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Re: Help with 2 parcels
There's nothing you can do at the moment I think apart from wait it out and as you didn't use a tracked servicesteved85 wrote: ↑29 Nov 2021, 16:31Going to opposite ends of the country, both dropped at "the magic postbox" which is a parcel drop box we always use for various parcels.
These two are the same item and have both gone missing, not arrived at their destination yet. But other parcels, including one posted 2nd class arrived the next day (posted at the same time) so the plot has definitely thickened.
She used signed for did the missus, not tracked, all we have so far on the message is that message will be updated when RM try to deliver the parcel. What does that mean? Has it been physically received anywhere? Or?
KB852758875GB
KB846917780GB
Both tracking numbers are here and it's over a week now since these were dropped and other parcels at the same time have arrived, these are going to Newcastle and Southend on Sea, so it's a concern for sure... What are our options here?
you can't see if they're actually moving through the system.
You can put in a claim for compensation for lost items 10 working days after the items were due to arrive
at their destination see: https://www.royalmail.com/retail-compen ... olicy-loss - and to do so
you would need proof of posting which I'm not sure you have from your posting.
The fact that two items have not been delivered yet others have is just one
of those things that happen sometimes that their might be numerous explanations for - weather delays,
vehicle breakdowns or accidents, staff absences, address labels becoming damaged or coming off etc.
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- Gender: Male
Re: Help with 2 parcels
The plot thickens further as one of the parcels has arrived at its destination, we've just had a message, but the tracking isn't changing, will that update overnight, or?