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Item stuck in London AMU for 1 week

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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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TYRANISTAR
Posts: 2
Joined: 25 Nov 2021, 10:10
Gender: Male

Item stuck in London AMU for 1 week

Post by TYRANISTAR »

Hello, I've sent a letter from UK to Greece with royal mail tracked but it has been stuck in London AMU for more than a week now.

Can somebody help me please? The reference number is RF104902431GB.

Thanks

SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 10209
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Item stuck in London AMU for 1 week

Post by SpacePhoenix »

Looks like it's actually stuck in Greek customs:

https://parcelsapp.com/en/tracking/RF104902431GB
Estimated date of arrival at the post office

14 Dec 2021 - 24 Dec 2021, 19 - 29 days remaining

The forecast is not 100% certain, and is based on 24 packages delivered in the last 60 days

17 Nov 2021 21:13
Dispatch Unloaded Athens Airmail Center
Greece Post
Is my package stuck in transit?
Is my package stuck in customs?
17 Nov 2021 14:00
Departure From Outward Office Of Exchange United Kingdom
Greece Post
17 Nov 2021 10:51
Item Leaving the UK. Your item is now leaving the UK. More information will be available when it arrives in the destination country LONDON AMU
Royal Mail
17 Nov 2021 06:55
Departure From Outward Office Of Exchange United Kingdom
Greece Post
17 Nov 2021 03:38
Item Leaving the UK LANGLEY HWDC
Royal Mail
16 Nov 2021 05:39
Item Received by Royal Mail LANGLEY HWDC
Royal Mail
15 Nov 2021 20:10
Posting/collection United Kingdom
Greece Post
15 Nov 2021 19:38
Item Despatched to Heathrow Worldwide DC London Central MC
Royal Mail
15 Nov 2021 16:53
Item received at London Central MC
Royal Mail
15 Nov 2021 16:41
Sender preparing item
TYRANISTAR
Posts: 2
Joined: 25 Nov 2021, 10:10
Gender: Male

Re: Item stuck in London AMU for 1 week

Post by TYRANISTAR »

Hi thank you for the update. Is there a way for me to contact them?
Andrew 88
Posts: 2
Joined: 28 Nov 2021, 22:31
Gender: Male

Where is my letter

Post by Andrew 88 »

Hello, I've sent a letter from UK to Poland 18 th November and the 19 th letter been left from London AMU.
Since then I don't know any updates..I don't know if the letter reach Poland.

Please help.


RN552702776GB

Thank you.
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 69387
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: Proud to be part of the Union

Re: Item stuck in London AMU for 1 week

Post by TrueBlueTerrier »

It may have but this site is suggesting there are delays in Poland at the moment

https://parcelsapp.com/en/tracking/RN552702776GB
Estimated date of arrival at the post office
13 Dec 2021 - 25 Dec 2021, 14 - 26 days remaining

The forecast is not 100% certain, and is based on 23 packages delivered in the last 60 days
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TrueBlueTerrier
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Re: Item stuck in London AMU for 1 week

Post by TrueBlueTerrier »

TYRANISTAR wrote:
25 Nov 2021, 12:54
Hi thank you for the update. Is there a way for me to contact them?
Unlikely Customs are both ends ar Government Legal and Enforcement Agencies they do not usually have a contact point for Customers
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support
Any news stories you can't post - PM me with a link
"Employers are always seeking more productivity from workers, without considering the human factor, the worker's age, the weather conditions and the intense heat. We need to intervene before it's too late, reducing working hours and the load carried by workers, because it's impossible to sustain the rhythm they're forced to work at for many years."
Andrew 88
Posts: 2
Joined: 28 Nov 2021, 22:31
Gender: Male

Re: Item stuck in London AMU for 1 week

Post by Andrew 88 »

TrueBlueTerrier wrote:
29 Nov 2021, 09:43
It may have but this site is suggesting there are delays in Poland at the moment

https://parcelsapp.com/en/tracking/RN552702776GB
Estimated date of arrival at the post office
13 Dec 2021 - 25 Dec 2021, 14 - 26 days remaining

The forecast is not 100% certain, and is based on 23 packages delivered in the last 60 days

Do we know why it takes to long ? It's only a letter.
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 10209
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Item stuck in London AMU for 1 week

Post by SpacePhoenix »

Customs choose random batches of mail for extra checks. If your letter is in one of them batches then it'll take longer to get through
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