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Where is my item?

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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Jimcarol
Posts: 4
Joined: 15 Oct 2021, 00:51
Gender: Male

Where is my item?

Post by Jimcarol »

I used international tracking and signature to mail important documents and my daughter’s passport back to China on August 31, but when I checked the tracking number and finally updated still at Langley HWDC, who can tell me what happened? Is my package delayed or lost? Tracking number RN623816116GB
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TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 69387
Joined: 30 Dec 2006, 10:29
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Re: Where is my item?

Post by TrueBlueTerrier »

Jimcarol wrote:
15 Oct 2021, 02:41
I used international tracking and signature to mail important documents and my daughter’s passport back to China on August 31, but when I checked the tracking number and finally updated still at Langley HWDC, who can tell me what happened? Is my package delayed or lost? Tracking number RN623816116GB
Royal Mail should be able to in this specific case, we can't as we are not an official Riyal Mail site. It may be that it's already in Chinese customs and has hit a delay there.
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Jimcarol
Posts: 4
Joined: 15 Oct 2021, 00:51
Gender: Male

Re: Where is my item?

Post by Jimcarol »

I contacted the post office in China and they told me that the mail was still in the UK
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