China packet missing......

[speckledtangerine]

Hello everyone.
Ex PHG here but took IHR 5 years back. I ordered some Xmas stuff early for the kids. All was good and the senders tracking was spot on. Item number- SF6043246846222.
Problem is on the Aftership tracker I've got the full track from China into the UK including the RM side all the way through. It came through Edinburgh MC and was delivered (signed by) on a RM PDA from Dunfermline DO on Saturday at 10.31am. I'm a main door onto the steet and never got it. There is NO TRACK on RM tracking as the number is not recognised.
Contacted the DO and they washed their hands. No valid item number means no check off the PDA and no GPS. Make a claim, or rather the sender in China should.
My question is how come the number is recognised and tracked right through on a 3rd party app, but not RM?
And yes, it was a Saturday random on delivery, not the regular postie.
Any ideas on what's happened or what I should do?
Cheers!

[SpacePhoenix]

https://t.17track.net/en#nums=SF6043246846222

2021-10-09 10:31

United Kingdom, 【United Kingdom】 Delivered. Thank you for using SF Express. Looking forward to serving you again
2021-10-09 02:09

United Kingdom, 【United Kingdom】 Delivery in progress
2021-10-09 00:32

United Kingdom, 【United Kingdom】 The shipment is being forwarded, please wait patiently.
2021-10-09 00:32

United Kingdom, 【United Kingdom】 Collect by Agent
2021-10-08 06:19

United Kingdom, 【United Kingdom】 Collect by Agent
2021-10-08 06:19

United Kingdom, 【United Kingdom】 Shipment arrive at United Kingdom distribution center
2021-10-07 12:12

United Kingdom, 【United Kingdom】 Flight Arrival
2021-09-30 15:00

852QD, 【852QD】 Depart from country of origin
2021-09-30 15:00

852QD, 【852QD】 Shipment transiting to next station
2021-09-30 14:44

852QD, 【852QD】 Shipment arrive at 852QD distribution center
2021-09-30 11:34

755Z, 【755Z】Custom clearance completed
2021-09-30 11:30

755Z, 【755Z】Capacity arrives at port
2021-09-30 05:43

DONGGUAN CITY, 【DONGGUAN CITY】 Shipment ready for leaving the warehouse.
2021-09-30 05:43

DONGGUAN CITY, 【DONGGUAN CITY】 Shipment transiting to next station
2021-09-28 22:19

DONGGUAN CITY, 【DONGGUAN CITY】Flight is scheduled to depart
2021-09-28 04:43

DONGGUAN CITY, 【DONGGUAN CITY】 Shipment arrive at DONGGUAN CITY distribution center
2021-09-28 03:55

020VC, 【020VC】 Shipment transiting to next station
2021-09-27 22:26

020VC, 【020VC】 Shipment arrive at 020VC distribution center
2021-09-27 16:00

020VC, 【020VC】 Shipment arrive at the warehouse.
2021-09-27 13:28

020NA, 【020NA】 Shipment transiting to next station
2021-09-27 12:29

020NA, 【020NA】 S.F. Express has picked up the shipment

It's possible that it's being shipped into the UK in a container with many other orders under the same tracking number. Once in the UK they go to a warehouse which splits the contents of the container into the individual orders, each of which gets a RM tracking number

[speckledtangerine]

Thanks for the reply spacepheonix. I did consider that, but this was the track off "aftership" that set the alarm bells ringing....

Oct 09 2021 10:31 am

Delivered. Signed by . Thank you for using SF Express. Looking forward to serving you again.
Dunfermline DO, United Kingdom
Oct 09 2021 02:09 am

【Dunfermline DO,GB】Out for delivery
Dunfermline DO, United Kingdom
Oct 09 2021 12:32 am

【Edinburgh MC,GB】Shipment in transit. Thanks for your waiting.
Edinburgh MC, United Kingdom
Oct 08 2021 06:19 am

【South West DC,GB】Shipment in transit. Thanks for your waiting.
South West DC, United Kingdom
Oct 07 2021 12:12 pm

GB London Subcontractor B (London, UK), GB-Flight arrival scan
GB London Subcontractor B（英国伦敦服务点）, United Kingdom
Sep 30 2021 03:00 pm

Yuen Long Fengji Township Express Operations Point, Hong Kong, Hong Kong, HK-Shipment loaded, prepare to send send to next station.
元朗逢吉鄉速運營業點, Hong Kong
Sep 30 2021 03:00 pm

It looks like a scan was made through our network all the way through MCs and then the DO. How can that be picked up by an RM PDA but not be recognised through RM track and trace. Things have changed since I left! Would you be able to see the manifest off the gun for that day and see the scans matching the time recorded?

[SpacePhoenix]

There must be another tracking number associated with it as all RM scanners would reject that tracking number, probably any PSMs would also reject the tracking number

[speckledtangerine]

Cheers for that reply too. That was my thinking. The PDA manifest is the key here I think. I'll get down the D.O. and ask about that. It's clearly been misdelivered but I need to suss out where.

I can't be bothered with a claim launched by the Chinese sender especially when it's not their fault.

[TrueBlueTerrier]

https://parcelsapp.com/en/tracking/SF6043246846222 doesn't show any Royal Mail involvement.

As you say neither Royal Mail nor Parcel Force recognises the tracking number. All very strange might be a scam if you don't find it at the DO might be worth a chargeback.