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International track and signed recipient refused!

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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Moomamma
Posts: 1
Joined: 17 Sep 2021, 15:11
Gender: Female

International track and signed recipient refused!

Post by Moomamma »

waiting for a letter from Uk to Ireland with documentation. Sent international tracked and signed and was resigned to the fact it would sit as always! in Langley for a while before finally making its way over. I'm used to that so didn't mind the wait.

But tracking updates Tuesday to say that I had refused delivery! and it was now sitting in the local district office. It never left Langley! All documents were filled in correctly at the post office as directed. The counter staff assured all was correct and in order.

So any ideas as to whats happened! How can we get this back as tracking still says at the same DO since Tuesday! So frustrating! And of course nobody answers any phones or gives any answers. This is causing significant stress for us.

TrueBlueTerrier
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Posts: 69390
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: Proud to be part of the Union

Re: International track and signed recipient refused!

Post by TrueBlueTerrier »

Without a tracking number (to see the different scans) it's difficult to say with any certainty.

Although usually refused items normally get returned to sender immediately or at worse within a few days, so its probably not that
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