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UK to Sweden - Gone Missing?

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RedXIII
Posts: 6
Joined: 13 Jun 2021, 23:15
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UK to Sweden - Gone Missing?

Post by RedXIII »

Hi all,

I sent a LL parcel (2 x gold charms) via International Tracked and Signed with extra compensation to Sweden on the 9th April 2021. I bought the RM postage online via PayPal as that's how the buyer paid for the items (sale via a Facebook group). On the 29th May, the seller messaged me saying she'd been keeping an eye on the progress of the parcel and it says it was being sent back to me by NordPost. They claimed they had sent her a letter to pay for customs fees (which we expected) yet she never got it.

I contacted NordPost who confirmed that it had been sent back but they can't tell me anything more. RM shows it as in Sweden. The tracking looks crazy when I look it up on tracking sites like it's gone back and forth or been in both countries on the same day/time etc.

Has anyone got any ideas what may be going on? I've put a claim in with Royal Mail but they say it can take 90 days to look into, is that right? I don't mind but I want to make sure I got it right so I can just refund her in the meantime. I send overseas now and then and this is the first time anything has gone wrong in 10 years!

RY132100776GB

Thanks! :D

SpacePhoenix
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Re: UK to Sweden - Gone Missing?

Post by SpacePhoenix »

Looking at the tracking, I'm wondering if Nordpost haven't put any official sticker/stamped it with any sort of official sticker/stamp to indicate that it's being returned to sender.
TrueBlueTerrier
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Re: UK to Sweden - Gone Missing?

Post by TrueBlueTerrier »

SpacePhoenix wrote:
14 Jun 2021, 01:47
Looking at the tracking, I'm wondering if Nordpost haven't put any official sticker/stamped it with any sort of official sticker/stamp to indicate that it's being returned to sender.
Indeed it looks like it made it all the way back to Manchester MC and they sent it on to HWDC. It does look like its back in Sweeden but even that's not certain looking at the tracking.

It may be worth contacting @royalmailhelp on twitter - they may ask you to DM the tracking number and post code on the item. They have better tracking than is available to the public so MAY have a better idea where it really is.

Good luck.
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SpacePhoenix
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Re: UK to Sweden - Gone Missing?

Post by SpacePhoenix »

TrueBlueTerrier wrote:
14 Jun 2021, 10:38
It may be worth contacting @royalmailhelp on twitter - they may ask you to DM the tracking number and post code on the item. They have better tracking than is available to the public so MAY have a better idea where it really is.
It's a bit of a longshot but it might be worth also contacting Nordpost on twitter as well
RedXIII
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Re: UK to Sweden - Gone Missing?

Post by RedXIII »

Thanks guys! I don't have a Twitter account but I'll make one and grab them on there.
TrueBlueTerrier
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Re: UK to Sweden - Gone Missing?

Post by TrueBlueTerrier »

@PostNordSverige
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RedXIII
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Re: UK to Sweden - Gone Missing?

Post by RedXIII »

Well, PostNord confirmed again it was sent back to me some time ago and to put a claim in with RM.

RM said the same and that they strongly deem it to be lost.

So, a claim has been put in :)
Business15
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Joined: 08 Jan 2021, 22:29
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Re: UK to Sweden - Gone Missing?

Post by Business15 »

Goodluck with your claim it can take up to 6 months and all you will get is 1st Class stamps.
RedXIII
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Re: UK to Sweden - Gone Missing?

Post by RedXIII »

Business15 wrote:
18 Jun 2021, 21:50
Goodluck with your claim it can take up to 6 months and all you will get is 1st Class stamps.
£240 of 1st Class Stamps? Can you post a link to that information, please? Thanks!
RedXIII
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Re: UK to Sweden - Gone Missing?

Post by RedXIII »

Well, I got a reply to my claim today saying they won't pay as I sent prohibited/restricted items to Sweden. They said full details can be obtained from the Swedish postal provider. I assume this is PostNord. I've looked on their site and through the entire list RM provides for sending to Sweden and still can't find anything about gold jewellery.

If someone can find a link for me I'd be truly appreciative.

Guess I got caught out by not asking PostNord directly before sending. A lesson learned for the future!
Snaggletooth
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Re: UK to Sweden - Gone Missing?

Post by Snaggletooth »

RedXIII wrote:
17 Jul 2021, 16:34
Well, I got a reply to my claim today saying they won't pay as I sent prohibited/restricted items to Sweden. They said full details can be obtained from the Swedish postal provider. I assume this is PostNord. I've looked on their site and through the entire list RM provides for sending to Sweden and still can't find anything about gold jewellery.

If someone can find a link for me I'd be truly appreciative.
Last item on the prohibited list is 'precious metals'. That will be it.

https://www.royalmail.com/sending/inter ... des/sweden
RedXIII
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Gender: Female

Re: UK to Sweden - Gone Missing?

Post by RedXIII »

Thank you so so much! I don't know why my eyes skipped past that. Much appreciated!
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