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Ireland to Hungary, parcel stuck at Heathrow for 3 days.

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Dude456
Posts: 1
Joined: 09 May 2021, 13:29
Gender: Male

Ireland to Hungary, parcel stuck at Heathrow for 3 days.

Post by Dude456 »

Hello everyone,

I have a high value (1,000+ €) parcel which was shipped from Ireland, Dublin to Hungary. I could track it until it reached London, Heathrow, but I have not got any updates since May 6th.

Could anyone help me? Who should I contact regarding this? I am really worried about losing this package.

Thank you for the help in advance!

The tracking info from Package Radar:

Tracking since 17:02, 04.05.2021. Last updated 3 hours ago. Scheduled update in 23 hours.
Information searched in following couriers: Post of Ireland, Hungarian Post.

May 6 02:12
Exported from the departure country
LONDON, HEATHROW TRANSIT HUB

May 6 02:12
In transit - Departed international transit center
LONDON, HEATHROW TRANSIT HUB

May 6 01:40
In transit - Arrived at the waypoint
LONDON, HEATHROW TRANSIT HUB

May 6 01:40
Package information received
HUNGARY

May 4 14:39
Exported from the departure country
PORTLAOISE MAIL CENTRE, CO LAOIS

May 4 13:39
In transit - Arrived at the waypoint
PORTLAOISE MAIL CENTRE, CO LAOIS

May 1 10:30
In transit - Departed waypoint
DUBLIN PARCEL HUB, DUBLIN 12

May 1 03:24
In transit - Arrived at the waypoint
DUBLIN PARCEL HUB, DUBLIN 12

SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 10213
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Ireland to Hungary, parcel stuck at Heathrow for 3 days.

Post by SpacePhoenix »

It's probably stuck in customs, most likely in Hungary. As a rule customs don't scan any items. A few postal operators will scan an item before they hand it over to customs but normally the next scan will be by the postal operator in the receiving country once that country's customs have released the item to them
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