Hello everyone,
I have a high value (1,000+ €) parcel which was shipped from Ireland, Dublin to Hungary. I could track it until it reached London, Heathrow, but I have not got any updates since May 6th.
Could anyone help me? Who should I contact regarding this? I am really worried about losing this package.
Thank you for the help in advance!
The tracking info from Package Radar:
Tracking since 17:02, 04.05.2021. Last updated 3 hours ago. Scheduled update in 23 hours.
Information searched in following couriers: Post of Ireland, Hungarian Post.
May 6 02:12
Exported from the departure country
LONDON, HEATHROW TRANSIT HUB
May 6 02:12
In transit - Departed international transit center
LONDON, HEATHROW TRANSIT HUB
May 6 01:40
In transit - Arrived at the waypoint
LONDON, HEATHROW TRANSIT HUB
May 6 01:40
Package information received
HUNGARY
May 4 14:39
Exported from the departure country
PORTLAOISE MAIL CENTRE, CO LAOIS
May 4 13:39
In transit - Arrived at the waypoint
PORTLAOISE MAIL CENTRE, CO LAOIS
May 1 10:30
In transit - Departed waypoint
DUBLIN PARCEL HUB, DUBLIN 12
May 1 03:24
In transit - Arrived at the waypoint
DUBLIN PARCEL HUB, DUBLIN 12
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Ireland to Hungary, parcel stuck at Heathrow for 3 days.
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For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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Re: Ireland to Hungary, parcel stuck at Heathrow for 3 days.
It's probably stuck in customs, most likely in Hungary. As a rule customs don't scan any items. A few postal operators will scan an item before they hand it over to customs but normally the next scan will be by the postal operator in the receiving country once that country's customs have released the item to them