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Parcel Stuck at Customs Assessment for 2months..

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TCN
Posts: 2
Joined: 06 May 2021, 13:54
Gender: Female

Parcel Stuck at Customs Assessment for 2months..

Post by TCN »

Hi All,

Another HWDC Langley query! I had a parcel sent from Thailand to the UK on the 9th March 2021. It arrived at Langley HWDC on the 13th March and no movement since. It has almost been two months since arriving in the UK. I have spoken to customs via an online webchat who stated my parcel is in for assessment and will update once it has been completed.

But is this meant to take 2 months? There is nothing prohibited since I ordered a similar electronic product, similar in the sense it is the same make just different models, from the USA (before this one) and Turkey (after this parcel) and got them through customs just fine and it passed through same day.

I'm just concerned that it has been almost 2 months and I have not heard anything, not even a custom invoice or anything. Is anyone able to advise what may be going on and how best to get it moving? I have contacted the seller to see if they can do anything with their local post office but customs are just telling me to wait and RM are staying as it has not been released to them, they are unable to investigate.

Tracking no: LX074009280TH

Thanks!!

macstar
Posts: 2
Joined: 06 May 2021, 16:01
Gender: Female

Re: Parcel Stuck at Customs Assessment for 2months..

Post by macstar »

Hello,
I am in the same boat. Parcel stuck there since the 16th of March. If anyone has any information I would love to hear it too!
TrueBlueTerrier
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Re: Parcel Stuck at Customs Assessment for 2months..

Post by TrueBlueTerrier »

To the OP when I tracked your item it came up with a status I have never seen before https://parcelsapp.com/en/tracking/LX074009280TH
Item at UK customs. Your item has been presented to Customs on 13-03-2021 for assessment. More information will be available once the assessment is complete
So I would say there is some question over what ever is in the parcel. Perhaps if you described what is inside that MIGHT help.

But it could also be just down to the increase in work Customs have had since Brexit changed the rules/systems. On RMC we have seen items come out after some considerable time.
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macstar
Posts: 2
Joined: 06 May 2021, 16:01
Gender: Female

Re: Parcel Stuck at Customs Assessment for 2months..

Post by macstar »

Hello, my tracking number is LP131169287GB. It seems to be stuck in Langley since the 16th of March. If you are able to give me any update it would be super! Thank you.
TCN
Posts: 2
Joined: 06 May 2021, 13:54
Gender: Female

Re: Parcel Stuck at Customs Assessment for 2months..

Post by TCN »

TrueBlueTerrier wrote:
07 May 2021, 07:11
To the OP when I tracked your item it came up with a status I have never seen before https://parcelsapp.com/en/tracking/LX074009280TH
Item at UK customs. Your item has been presented to Customs on 13-03-2021 for assessment. More information will be available once the assessment is complete
So I would say there is some question over what ever is in the parcel. Perhaps if you described what is inside that MIGHT help.

But it could also be just down to the increase in work Customs have had since Brexit changed the rules/systems. On RMC we have seen items come out after some considerable time.

Hi! Sorry for the late reply.
Its a Tamagotchi which is a Japanese virtual pet. The seller is a collector and I wouldn't imagine that it would be labelled incorrectly.. It would have been sent in oringal packaging without batteries.

Its just strange that I've had Tamagotchi's come from the US and Turkey and have passed through customs same day! I'm keeping hope that it is not missing!
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