For help with tracking please see...HERE For information about your item being in HWDC Langley please see...HERE For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
This is an open forum.
Forum rules For help with tracking please see...HERE For information about your item being in HWDC Langley please see...HERE For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE. Implications on mail after the UK's exit from the EU From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
Just wondering if my item has gone missing, it's been stuck at "Your item is due to leave Nottingham MC to go to Newark DO. More information will be available as it travels through our network." since the 9th October (12 days as of posting).
It's not an expensive item, however it was custom made and would be rather time consuming to replace.
I have received other items from China recently without issue.
Tracking number: LB009808925CN Item from: China
Tracking history
Saturday 09 October 2021
03:56 Item Despatched to Newark DO Nottingham MC
03:29 Arrived at Nottingham MC
Friday 08 October 2021
20:45 Item has left our International Processing Centre Heathrow Worldwide DC, United Kingdom
Just wondering if my item has gone missing, it's been stuck at "Your item is due to leave Nottingham MC to go to Newark DO. More information will be available as it travels through our network." since the 9th October (12 days as of posting).
It's not an expensive item, however it was custom made and would be rather time consuming to replace.
I have received other items from China recently without issue.
Tracking number: LB009808925CN Item from: China
Tracking history
Saturday 09 October 2021
03:56 Item Despatched to Newark DO Nottingham MC
03:29 Arrived at Nottingham MC
Friday 08 October 2021
20:45 Item has left our International Processing Centre Heathrow Worldwide DC, United Kingdom
17:30 Item Received LANGLEY HWDC, United Kingdom
Tuesday 28 September 2021
11:21 Item Leaving overseas China
Friday 24 September 2021
02:41 Sender preparing item
02:25 Item received at China
Is that your local delivery office, might be worth giving them a call or popping in with a print out of the tracking info…in my experience alot of mail from China comes with incomplete or incorrect address labels?
I did try to contact the local DO last week but the IVR sent me through to general customer services who just said they couldn't see anything more and I should keep waiting.
Is there a better way to contact them? Popping in is one option but local DO doesn't have any customer parking unfortunately which makes it a small pain.
Ordinarily I too would suspect address but this supplier has sent me other items in the past, in fact this was part of a larger order that arrived by UPS except they forgot this one small part and (annoyingly) sent it separately via the somewhat cheaper Chinapost.
Unfortunately there are gaps in customer service when things go wrong, a faceless customer service bod telling you what you have on a tracking page is not a particularly good way to appease a customer whose custom we want to sustain…
Another possibility after reading your second post, if the item is a v.small packet and has not received any other scan for 2 weeks makes me think it has possibly become stuck in a piece of equipment we use (auto level/red sleeve).
Another possibility is the address label/barcode has become unreadable or detached from the packet.
Unfortunately it is a waiting game, I’d give it another week to see if it shows up before deeming it lost (ie receives a further tracking scan to show its on the move)
Just wondering if my item has gone missing, it's been stuck at "Your item is due to leave Nottingham MC to go to Newark DO. More information will be available as it travels through our network." since the 9th October (12 days as of posting).
It's not an expensive item, however it was custom made and would be rather time consuming to replace.
I have received other items from China recently without issue.
Tracking number: LB009808925CN Item from: China
Tracking history
Saturday 09 October 2021
03:56 Item Despatched to Newark DO Nottingham MC
03:29 Arrived at Nottingham MC
Friday 08 October 2021
20:45 Item has left our International Processing Centre Heathrow Worldwide DC, United Kingdom
17:30 Item Received LANGLEY HWDC, United Kingdom
Tuesday 28 September 2021
11:21 Item Leaving overseas China
Friday 24 September 2021
02:41 Sender preparing item
02:25 Item received at China
Hi have you received your parcel? I also waiting mine ship from China to Uk and stuck at Greenford MC for 10 days.
Let me know if you receive the parcel.
Received an update from Royal Mail today:
"As there have been no tracking scans since 09.10.2021, regrettably we would now class this item as lost. Please accept my apologies."