So my son had some shifts cancelled and then not given any more, nor the usual email with shifts on offer.
So eventually after making enquiries, am informed by Angard, that a 'complaint' has been made, and no shifts until resolved.
2 weeks later still don't even know what the complaint is so no opportunity to respond!!
Is this typically how RM treat their agency staff. Honestly shocked, thought it would be a good start to his working life, but turning in to a bit of a nightmare.
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Complaint made - am I ever likely to receive a shift again?
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- Posts: 4
- Joined: 17 Feb 2021, 14:41
- Gender: Male
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- Posts: 103
- Joined: 08 Apr 2008, 22:58
Re: Complaint made - am I ever likely to receive a shift again?
Has this been resolved? If not has your son got no clue what the complaint is about?
Angard are quite slow at replies to say the least but have you tried HR services? You could try contacting the Royalmail MC book room. I dont know if it will help!
Be aware that this job can be subject to a lack of shifts at certain times due to lack of volume but lots of staff in the same boat waiting for a shift.
Experience is that shifts can be shared out down to one a week some times longer.
Hope you sort it.
Angard are quite slow at replies to say the least but have you tried HR services? You could try contacting the Royalmail MC book room. I dont know if it will help!
Be aware that this job can be subject to a lack of shifts at certain times due to lack of volume but lots of staff in the same boat waiting for a shift.
Experience is that shifts can be shared out down to one a week some times longer.
Hope you sort it.
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- MAIL CENTRES/PROCESSING
- Posts: 216
- Joined: 19 Jan 2018, 01:55
- Gender: Male
Re: Complaint made - am I ever likely to receive a shift again?
For his shifts are they showing as completed with the correct hours added?
The bookroom is a decent suggestion or if local I'd pop round and see if you can talk to the production supply manager / bookroom manager (if he hasn't just been made redundant).
I'm assuming your lad is quite young so I don't see why they can't give you more information.
The bookroom is a decent suggestion or if local I'd pop round and see if you can talk to the production supply manager / bookroom manager (if he hasn't just been made redundant).
I'm assuming your lad is quite young so I don't see why they can't give you more information.
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- Posts: 4
- Joined: 17 Feb 2021, 14:41
- Gender: Male
Re: Complaint made - am I ever likely to receive a shift again?
Still not resolved. He hasn't been told anything, If I hadn't made enquiries with Angard we wouldn't even no there had been a complaint, shocking really....and as time goes on remembering what has 'happened' wont become any easier, if indeed he's actually done anything in the first place. really disappointing
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- Posts: 9
- Joined: 27 Apr 2013, 15:19
- Gender: Female
Re: Complaint made - am I ever likely to receive a shift again?
From past experience, I would advise that you keep up the level of contact until whatever the issue is, is resolved. If you don’t, Angard will just let it phase out unresolved. You need to call them daily, even if it results in them picking up the phone then dropping the call. You also need to be emailing them frequently to request updates and stating each time the amount of times you have tried contacting them and the length of time that has passed.
Make sure you keep a log of the date, time and the name of the Reps you have spoken to.
Once they see you are persistent they will engage. I doubt that a complaint has been made about your Son as it’s pretty much an anything goes environment. Seems like they are just being selective on who they give shifts.
Make sure you keep a log of the date, time and the name of the Reps you have spoken to.
Once they see you are persistent they will engage. I doubt that a complaint has been made about your Son as it’s pretty much an anything goes environment. Seems like they are just being selective on who they give shifts.
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- Posts: 103
- Joined: 08 Apr 2008, 22:58
Re: Complaint made - am I ever likely to receive a shift again?
How is this problem going? Hope your lad got it sorted.