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Mum 'disgusted' as Hermes Christmas presents arrive 'opened and in different packaging'

18 Nov 2019, 11:10

https://www.mirror.co.uk/news/uk-news/m ... s-20899098

Kerryann Mcildoon, of Hull, East Yorkshire said the packages sent by her son arrived in a box with a label on for a "shower greyhound coat" and not in the Royal Mail box it had been sent in

A mum is "disgusted" after claiming Christmas presents sent by her son via Hermes were already "open" when they arrived - and in different packaging to what they had been been sent in.

Kerryann Mcildoon, of Hull East Yorkshire, said the package sent by her son Daryl, who lives in Luton, Bedfordshire was not delivered on Tuesday as planned.

When he contacted Hermes, he was told the label was damaged so it was not delivered, and it was instead going to going to arrive on Thursday.

When the package arrived, Mrs Mcildoon claims she was devastated to find the opened presents and said they arrived in a box with a label on for a "shower greyhound coat" and not in the Royal Mail box it had been sent in, Hull Live reports.

She said: "I'm absolutely disgusted.

"He sent me my Christmas presents through Hermes, the couriers. He phones me on Tuesday and said you should receive the parcel between 10am and 2pm.

"He [my son] said did you get the parcel? I said, no I didn't get the parcel.

"[he was told] The label was damaged on the box so they couldn't deliver it.

"My son phoned on Thursday morning and said your parcel is coming today.

"The box wasn't properly sealed and the presents have been opened."


Hermes says the external packaging for the parcel was damaged so its team repacked them and said all items have now been "safely delivered" (Image: Hull Live WS)

Ms Mcildoon says the box they were sent in had a label on for a "shower greyhound coat".

"It's not even a proper box," she said. "There was one strip of Sellotape on the top.


"My son is disgusted. The box has been opened and the presents were open.

"He wrapped them in Christmas paper. They have opened them quite a bit.

Hermes says the external packaging for the parcel was damaged so its team repacked them and said all items have now been "safely delivered".


It apologised for any inconvenience.

A spokeswoman for Hermes said: "Unfortunately the external packaging for this parcel was damaged.

"Our team repacked them and all items have now been safely delivered. We apologise for any inconvenience."

Mum 'disgusted' as Hermes Christmas presents arrive 'opened and in different packaging'

20 Nov 2019, 10:37

Don't get me started with bloody Hermes :mad I've never had anything delivered in the correct way (so to speak) with them lot its eather over my fence or with some random house which you can't even call "left with a neighbour" because it's not even in your street!, but the best one was just a few weeks ago I had a quite expensive collectors item which I bought and the item said delivery by royal mail 1st class but then I received an email from Hermes "we have your parcel" thought oh no really :arrrghhh two days later another email "your parcel has been delivered through your letterbox" straight away alarm bells started ringing because I knew it wouldn't fit through my letter box :hmmmm so long story short after looking for parcel the wife looked on the doorbell camera and there the courier was she didn't even bother coming down the steps just launched it in the front patio aiming at the door but missing it landed around the porch I found it floating in a puddle of water! The biggest kick in the nuts was I contacted the company I bought it off and they replied "yes we know they are crap 1 in 10 parcels we send out with them we get serious problems with unfortunately we used them for your parcel thank for letting us know".......unbelievable :arrrghhh :arrrghhh

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