Evri invests 1m in AI to remove 'mundane' tasks from parcel delivery

[TrueBlueTerrier]

https://www.uktech.news/ai/evri-invests ... s-20240603

Parcel delivery company Evri is investing £1m into an artificial intelligence (AI) strategy that aims to improve customer service, optimise workforce planning, and identify if packages are being left in a safe place.

Evri, which delivers more than 720 million parcels a year, has developed the strategy with AI consultancy Robiquity.

UK-based Evri said it will use AI to automate data collection and identify customer service issues, as well as predict future demand.

The company added that it will use AI to analyse potentially false claims by looking at geo-location and pictures taken by couriers.

In addition to AI, Evri said in future it plans to use augmented reality headsets to train couriers.

“We’re committed to supporting colleagues and helping them work smarter,” said Marcus Hunter, chief technology officer at Evri. “AI will remove some of the mundane tasks, freeing them to focus on higher-value activities. Our AI strategy proves we’re committed to deploying cutting-edge tech and we’re quick to market.”

It marks the latest example of companies investing in AI to improve operational efficiency.

Research from professional services firm EY found that many UK businesses are looking to increase internal AI investments. Its recent survey of 100 UK CEOs found that half were prioritising AI technology investments – more than any other strategic focus.