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Evri issues announcement to customers having parcels delivered ahead of peak Christmas period

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Evri issues announcement to customers having parcels delivered ahead of peak Christmas period

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https://www.manchestereveningnews.co.uk ... g-28079133

Delivery giant Evri has said it is investing £46 million to boost its customer service and operations ahead of the busy Christmas period

Delivery giant Evri is investing £46 million to improve its customer service and operations for the busy Christmas period. This includes a new automatic call-back service to help customers with any order issues.

The company, previously known as Hermes, expects this facility to connect 40 per cent more people with advisers at its UK contact centre during peak parcel times.

Evri is recruiting over 6,500 colleagues to handle orders and customer queries from Black Friday through Christmas. This recruitment drive is double that of last year, including couriers, customer care workers, and delivery depot staff.

Chris Ashworth, chief customer officer at Evri, said: "Over the last five years we have tripled the size of our business to become the UK's leading dedicated parcel delivery company, handling a staggering 730 million parcels each year."

He added: "As more of us send and receive parcels every day, it has become more important than ever for Evri to invest in its customer service capabilities to answer customers' questions as quickly and efficiently as possible."

"We have made significant progress as a business this year, with a renewed focus on service delivery standards."

"As we head into our peak period, we know that every parcel matters and we will be doing everything we can to deliver for customers at this important time."

This news follows the recent announcement by the Post Office that it will now offer customers the option of sending packages using Evri and DPD from its branches. This is a historic move, marking the first time in its 360-year history that customers can use alternative parcel carriers.
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