I am kind of in the same boat. I hit my 60th on 8th December. Had nothing from Capita apart from the run around for the last 3 weeks, Managers will call me back (yeah right), it is with Escalations Team, hopefully they will have someone in and working on it last week, this week, next week, whenever (highlight most likely).
I note one of the members got somewhere by email to the CEO. Any chance you could share the email address, because at this rate my mortgage is likely to be not getting paid if my lump sum and pension doesn't come through pdq.
Thing is it is OUR MONEY, we paid it in and are now being kept in the dark as to when we can receive what is rightfully ours.
Terrible state of affairs.
06 Dec 2018, 21:39
thecathouse wrote: I note one of the members got somewhere by email to the CEO. Any chance you could share the email addressks
It was given in the other thread here: https://www.royalmailchat.co.uk/communi ... 8&start=15
See Dennis Lewis post
13 Dec 2018, 15:24
No email response from Capita after 13 working days.
No response to my letter after 8 working days.
I emailed Royal Mail pensions, explaining the situation. Not unreasonably they're of the view it is no longer their department and advised me to call Capita on the 0330 number.
I'll keep you posted....
14 Dec 2018, 15:10
Well credit where it is due. I got straight through to a guy called David who was absolutely bob on. He explained they'd received my letter and included it on my file.
He apologised for no reply but due to the transition period they were playing catch up.
I asked if the two months before your Birthday advice still stood and he said three is probably more appropriate.
He has advised me to call back in 3 to 4 weeks which will be just over 3 months before my Birthday.
I'll keep you posted..
10 Jan 2019, 11:09
It’s now been 3 months since I should have receive my lump sum payout after 28 phone calls and 4 emails all you get is someone will call you back
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