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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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tomdhu
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RTS items

Post by tomdhu »

Can anyone advise if "Return to Sender" items are tracked using the original QR code that was on the label when it was sent out originally?

Also, is it sufficient to put put RTS on the package without giving a reason such as "No longer here"?
grchpo
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Post by grchpo »

Dont you have a sticker to label it with the reason?
tomdhu
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Post by tomdhu »

It's not me that's returning it but the resident at the delivery address. He took it to his local post office unopened and asked them to RTS. He didnt give a reason.
The package was sent out with a click & Drop label with QR code and return address.
The Track and Trace webpage is showing that it has yet to be delivered.
wallan
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Post by wallan »

tomdhu wrote:It's not me that's returning it but the resident at the delivery address. He took it to his local post office unopened and asked them to RTS. He didnt give a reason.
The package was sent out with a click & Drop label with QR code and return address.
The Track and Trace webpage is showing that it has yet to be delivered.
Redeliver the Item
tomdhu
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RTS items

Post by tomdhu »

wallan wrote:
tomdhu wrote:It's not me that's returning it but the resident at the delivery address. He took it to his local post office unopened and asked them to RTS. He didnt give a reason.
The package was sent out with a click & Drop label with QR code and return address.
The Track and Trace webpage is showing that it has yet to be delivered.
Redeliver the Item
????
I don't think you understand. The package went out and was delivered to the address. The recipient said it wasn't for him so decided to send it back to the sender.
The recipient of the package then took it to his local Post Office and said "Please return to Sender". So the question is ........... Should the PO scan the QR original code and register it for RTS??
And will it be tracked until it is finally received by the original sender?
SpacePhoenix
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Post by SpacePhoenix »

tomdhu wrote: And will it be tracked until it is finally received by the original sender?
What service was originally used (eg 1st/2nd class, Tracked 24/48, SD)?
tomdhu
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Post by tomdhu »

SpacePhoenix wrote:
tomdhu wrote: And will it be tracked until it is finally received by the original sender?
What service was originally used (eg 1st/2nd class, Tracked 24/48, SD)?
2nd Class, with label printed via Click & Drop - bearing the QR code and return address.
wallan
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Post by wallan »

tomdhu wrote:
wallan wrote:
tomdhu wrote:It's not me that's returning it but the resident at the delivery address. He took it to his local post office unopened and asked them to RTS. He didnt give a reason.
The package was sent out with a click & Drop label with QR code and return address.
The Track and Trace webpage is showing that it has yet to be delivered.
Redeliver the Item
????
I don't think you understand. The package went out and was delivered to the address. The recipient said it wasn't for him so decided to send it back to the sender.
The recipient of the package then took it to his local Post Office and said "Please return to Sender". So the question is ........... Should the PO scan the QR original code and register it for RTS??
And will it be tracked until it is finally received by the original sender?
You do say above the Item was being returned without a reason , that is why i suggested redelivery
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Post by TrueBlueTerrier »

tomdhu wrote:
2nd Class, with label printed via Click & Drop - bearing the QR code and return address.
in that case it won't be "tracked" but it should be scanned on delivery. However, if the receiver has a lot of items delivered or returned, the chances of the item not being scanned will increase.
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tomdhu
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Post by tomdhu »

All has worked out well. Package has arrvived back.
Thanks for your assistance.
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