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'Kind of hilarious' - Royal Mail blunder leaves parcels trapped in back of van

Posted: 24 Oct 2020, 16:21
by Janet Brum
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Royal Mail customers were left waiting for their parcels after a driver mistakenly locked them in the back of a van. Archive picture of a Royal Mail van. Picture; James Bass



Just over two weeks ago, a Royal Mail driver returned to the service’s sorting office in Thetford with a number of parcels they were unable to deliver.

But before the parcels could be taken into the office, the driver accidentally ended up locking the keys in the back of the van - along with around a dozen parcels awaiting redelivery.

Among those affected was wildlife ranger Lauren Bowers, from Thetford, who is awaiting delivery of a £60 pair of designer shoes, which she ordered on eBay,

Miss Bowers was told to collect her parcel from the office on Tuesday, October 13, but on arrival was told of its predicament.

She returned to the office on four others occasions and each time was told the same thing - that the parcels could not be freed.


She said: “It’s really frustrating, but kind of hilarious at the same time. You don’t really know whether to laugh or get cross.

“However, because of the delays I’ve now lapsed the time I have to return them if they don’t fit, so I’m £60 out of pocket if they don’t.”

Miss Bowers said she had been told that a spare key for the van had been made, but that it only opened the doors and started the ignition - and could not open the van.

She added: “I keep getting passed from pillar to post - I will call the sorting office and they will tell me to go to customer service - then I’ll be left on hold for ages. It’s beyond frustrating.”

However, after being approached by this newspaper, a Royal Mail spokesman said the issue had been resolved and the parcels would be delivered on Saturday.

The spokesman said:
“This was an isolated incident impacting around a dozen mail items. We apologise to the customer for any inconvenience caused.

“We aim to deliver the customer’s parcel, alongside the other mail items, first thing tomorrow morning [Saturday].”

‘Kind of hilarious’ - Royal Mail blunder leaves parcels trapped in back of van

Posted: 24 Oct 2020, 19:17
by k979aaa
Locksmith do these clown managers even not know how to get hold of one.

‘Kind of hilarious’ - Royal Mail blunder leaves parcels trapped in back of van

Posted: 24 Oct 2020, 21:25
by noggin1969
I had a Peugeot Partner XL that the keys ( including spare set ) only worked in the ignition and fuel cap. Which no one knew about until the fob packed up half way round one day. 3 hr wait for the mech to come out. :arrrghhh

‘Kind of hilarious’ - Royal Mail blunder leaves parcels trapped in back of van

Posted: 24 Oct 2020, 22:19
by k979aaa
noggin1969 wrote:I had a Peugeot Partner XL that the keys ( including spare set ) only worked in the ignition and fuel cap. Which no one knew about until the fob packed up half way round one day. 3 hr wait for the mech to come out. :arrrghhh
That Peugeot poop for RM pay for s**t get s**t tight arse managers!

‘Kind of hilarious’ - Royal Mail blunder leaves parcels trapped in back of van

Posted: 25 Oct 2020, 09:12
by barcajr
At least it was only parcels inside the van, someone in my office climbed into the back of his van to get a parcel when the door slammed shut and he was unable to open it, leaving him trapped inside, fortunately for him he had his phone on him and was able to phone the office for someone to come out with the spare key to rescue him, otherwise, who knows how long he would have been trapped inside the van