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OBA Glitch means Royal Mail Network Currently Unavailable

12 Mar 2019, 17:00 ... lable.html

Online retailers will wake up this morning to discover problems with Royal Mail OBA (Online Business Account). This will prove a bit of a bind for those who rely on the accounts to purchase postage and Royal Mail have asked customers to hold off on manifesting until further notice. We have no information on how long the OBA Glitch will take to solve.

News is sparse at the moment, other than Royal Mail’s Click & Drop team squarely dodging responsibility for this one and making certain everyone knows that it’s not their fault. The language of their status update is very clear on this – not “We” as in the entire Royal Mail team have a problem, very much that the “Royal Mail OBA Department” have a problem. One might almost read into this that the Click & Drop team have had their own own share of glitches and they’re refusing to take the blame this time around.

Royal Mail Click & Drop Status Announcement
12th March, 07:33am
“Investigating – Royal Mail’s Online Business Account is currently having technical issues.
We have been contacted by Royal Mail OBA Department and they have asked that customers refrain from manifesting until further notice.
We will provide updates throughout the day. We Apologies for any inconvenience caused by this.”
– Royal Mail

12th March 09:38am
Identified – Our engineers have identified the cause of the issue and are currently working on a fix. We aim to resume normal service as quickly as possible. We are very sorry for any inconvenience caused.
– Royal Mail

12 March 11:14am
Resolved – We are pleased to announce the issue affecting manifesting has now been resolved, and all systems are now operational. Thank you for your patience, and please accept our apologies for any inconvenience caused.
– Royal Mail

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