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'Frustrated residents are having to travel 25 miles to pick up their parcels'

10 Mar 2018, 13:49

https://www.hulldailymail.co.uk/news/hu ... 25-1315933

MP calls for an end to undelivered Hornsea parcels being returned to Royal Mail's Beverley depot

Hornsea residents face a 25-mile round-trip to Beverley to collect undelivered parcels awaiting collection or re-delivery, their MP says.

Graham Stuart, MP for Beverley and Holderness, now wants an end to undelivered parcels being taken back to Royal Mail’s Beverley depot.

Mr Stuart claims Royal Mail’s Annie Reed Road depot is not easily accessible on bus routes from Hornsea.

He says: “I want to see major improvements to postal services in Hornsea.

“Residents in a substantial town like this should not be expected to travel far to collect their mail.”

The plea comes after the town’s Cliff Road Post Office reopened in January under a temporary postmaster, after a public outcry over its closure.

It is hoped the Post Office will agree to undelivered parcels going to the Cliff Road branch.

Mr Stuart says: “I’ve written to Royal Mail, who would also need to agree to the move, to get their backing for this change.

"Having helped to support the Cliff Road branch, which is now looking towards a better and brighter future, I want to ensure all residents in Hornsea are able to easily and quickly collect their undelivered post."

Hornsea resident Raymond Hall says: “It’s a real pain having to go all the way to Beverley to collect our post.

“A town the size of Hornsea really shouldn’t have that issue, and that’s why I wrote to Graham to see if anything can be done.

“I’m glad that he’s taken it up with Royal Mail and hope to see real changes soon being put in place.”

A Royal Mail spokeswoman said: “The mail collection service was moved to Beverley Delivery Office when the post office in Hornsea was closed and we had no alternative.

“We are currently considering whether it is possible to move the mail collection service back to the post office as it is only open five days a week.

“Customers don’t need to travel to the delivery office to pick up mail if they don’t want to or are unable to do so, as Royal Mail offers a free redelivery service to customers’ addresses or another address in the same postcode, six days a week.”

A Post Office spokesman said: “We understand and appreciate how much communities rely on our services.


“We will continue to work with Royal Mail to make arrangements for the collection of undelivered items as convenient as possible for our customers in Hornsea.”

'Frustrated residents are having to travel 25 miles to pick up their parcels'

12 Mar 2018, 15:04

Customers fault for not being Home

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