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Royal Mail delivery office in Banstead set to close meaning customers will have to travel to Epsom to collect undelivered parcels

13 Feb 2018, 15:46

https://www.getsurrey.co.uk/news/surrey ... d-14263992

Banstead residents will need to go to Epsom to pick up their undelivered parcels

Banstead residents will now have to travel further to pick up their parcels after Royal Mail announced the closure of the high street delivery office.

The closure is due to go ahead this spring and will mean customers will need to travel to Epsom.


Royal Mail has said that there will be no job losses as a result of the closure and that the company has been forced into the decision due to the rise of email and online shopping.

Jan Raymen, administrator at Greenacres Care Home in Banstead, says the relocation of the office is likely to be "a pain" for Banstead residents.

She said: "Personally it affects me because instead of walking to the depot I'm going to have to drive there.

“As a Banstead resident it will be a pain because I’ll have to go all that way to get my parcels."

A spokeswoman for Royal Mail said moving the services to Epsom will allow for greater efficiency and allow for longer opening hours.

She said: “The move is part of Royal Mail’s ongoing transformation of its business to increase the efficiency of its operation as well as providing delivery offices which are fit for purpose for our people and for our customers.”

“It’s too early to say what will happen with our Banstead site, and any future use may largely depend on who might be interested in buying it if we put it up for sale.”

The Epsom office is open from 7.30am to 5pm with additional hours on a Wednesday until 8pm. Weekends see the depot open from 7.30am to 2pm on Saturdays and between 11am and 3pm on Sundays.

Ms Raymen believes these extended hours could be of benefit to Banstead customers but still has reservations.

She said: “Sometimes it’s only open until midday and my daughter can’t go and get parcels. Most people would like to go and get their parcels before and after work.

"The extended hours make things easier so at least they can go at the weekend, but there’s no bus that runs from Banstead to Epsom on Sundays, so if you’re relying on public transport then it’s a pain and it takes half an hour to get there even when the bus is running.”

As well as the extra hours customers will be able to nominate a neighbour for parcels to be left with if they are out by filling in a form at their delivery office.


Customers can also arrange a free redelivery on a day that is convenient for them by visiting www.royalmail.com/redelivery

An exact date for the move will be confirmed closer to the time and the spokeswoman said that there will be no impact on deliveries as a result of the move.


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