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'Royal Mail binned my new shoe delivery' says blind woman

10 Aug 2017, 14:22

http://www.lincolnshirelive.co.uk/news/ ... hoe-301546

Her £185 shoes were put in a recycling bin when they were delivered - then taken away by refuse collectors

A woman from Saxilby has been left out of pocket after a parcel she ordered was left in a recycling bin, then taken away by refuse collectors.

Elizabeth Drew, 71, of Otter Avenue in Saxilby, ordered a pair of shoes which cost £185, but she wasn't able to answer the door when they were delivered, so the driver from Royal Mail left them in her recycling bin.

Elizabeth is registered blind and lives on her own, so had to go to her local Post Office for them to read the delivery note posted through the door for her.

By that time her bin had already been emptied and she had lost the shoes.

The Royal Mail has since apologised for the mistake and admitted leaving mail order shopping in a bin is unacceptable.

Elizabeth said: "I ordered myself a pair of shoes on July 26 through mail order as I have used that service many times. However, I didn't realise that the card to say that I had missed my parcel was stuck in the door as I'm registered blind. It wasn't until a taxi driver came round to pick me up that he pointed it out."

The note was delivered on Thursday August 3 to Mrs Drew's house, but she couldn't take it to the Post Office until Monday as she can only get around by wheelchair and needs someone to assist her.

She added: "By the time I had got down to the Post Office in Saxilby to see if they had my parcel they told me that it was in my recycling bin, but my recycling bin is emptied once a fortnight every Friday. It just so happened that it was that Friday that the bins were emptied.

"If it wasn't so ridiculous I think I would cry, delivery drivers should not be leaving packages in rubbish bins. I wouldn't have cared if it was £20 I would have laughed about it but i'm so angry that this was allowed to happen. "

A Royal Mail spokesperson said: "Royal Mail would like to apologise to Ms Drew about the loss of her item of mail. This is not an acceptable process and we regularly remind all our postmen and women about correct delivery procedures. This incident will be dealt with by the manager of Saxilby Delivery Office. We will also be contacting Ms Drew directly to resolve this issue."


'Royal Mail binned my new shoe delivery' says blind woman

10 Aug 2017, 16:50

The postman was obviously at fault :thumbdown but surely a binman seeing an unopened parcel at the top of a bin might have thought to leave it in. :shock:

'Royal Mail binned my new shoe delivery' says blind woman

10 Aug 2017, 17:44

They don't open them now, just back it onto the jack and the lorry does the rest.


'Royal Mail binned my new shoe delivery' says blind woman

10 Aug 2017, 17:50

They open them near me, otherwise they wouldn't be able to reject so many for having the wrong type of rubbish inside.

'Royal Mail binned my new shoe delivery' says blind woman

11 Aug 2017, 10:57

First Time delivery, everytime, is the target. They keep reminding us on our figures, it's going to be achieved somehow.

'Royal Mail binned my new shoe delivery' says blind woman

11 Aug 2017, 19:46

Why would you record this and put it on YouTube? :hmmmm

'Royal Mail binned my new shoe delivery' says blind woman

17 Aug 2017, 21:04

£185 For a pair of shoes I must be a little out of touch :cuppa

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