Royal Mail responds as householders in Swindon left without post since 2021

[TrueBlueTerrier]

https://www.swindonadvertiser.co.uk/new ... ince-2021/

AN apology has been issued by Royal Mail over Covid-related problems that have left some households in Swindon and Royal Wootton Bassett without post since before Christmas.

In a statement provided to the Adver, Royal Mail has encouraged anyone who has concerns to get in touch.

A spokesperson said: “Deliveries are operating as normal across most of the country. We aim to deliver to all addresses we have mail for, six days a week.

"In the local area, we have been experiencing some delays to service due to high levels of sickness absence and Covid related self-isolation. We would like to apologise to customers for any inconvenience experienced.

"We are working hard to get our levels of service back to normal as soon as possible.

"Anyone who has concerns over the delivery of their mail should contact the Royal Mail customer service team on 03457 740 740 or via the Royal Mail website www.royalmail.com.”

Read: Covid-hit Royal Mail sees Swindon locals waiting weeks for their vital post

Read: Every Royal Mail sorting office struggling to get post out in the UK

The delivery offices in West Swindon and Wootton Bassett are among many in the country that have been affected by the mixture of high sickness levels and covid-related self-isolation.

This has meant that despite the valiant efforts of local postal workers, these areas have fallen behind in sending out post, leaving people without vital letters and packages they were expecting.

Residents spoke to the Adver to say they were waiting for death certificates, birthday cards and things that they'd ordered online.

Since then one person has added that they missed an urgent scan appointment at GWH because the letter didn't arrive and another said they are still waiting on their bank card ordered on December 29.

Residents were not angry at the postal service though, with most of them understanding the difficult position they were in and praising them for the work they've done throughout the pandemic.

There are 77 postcodes in the UK that are currently affected.