Agreed. If it was up to me (probably a good job it’s not!) we’d invest heavily in GPS scanning for all parcels and barcoded letters so you can see exactly where it’s been delivered as standard - no more having to ask customer services or having to pay a visit to the local sorting office.Grumpyoldmailman wrote: ↑21 Jul 2021, 22:48It’s an outdated practice, a gps scan and a photo if required is all that’s needed. Our PDA’s will never be handed over to a member of the public again.SpacePhoenix wrote: ↑21 Jul 2021, 19:29I can't see signed-for being done away with as we'd loose customers.
I’d keep special delivery as signature items but even then surely we could look at an inflight feature whereby the recipient can request we sign and post it through for some items - perhaps a 5 second video included of us doing just that. Obviously our PDAs would need some serious investment and it wouldn’t work for all parcels - yes if it’s your wallet you left at your aunties 200 miles away. No if it’s a letter from the police or bailiffs that requires an actual signature.
We are in an age where people want things, they want it now and don’t want to have to wait in all day or book a redelivery. For too long now we’ve tried to play the ‘trusted, honest business who never doorstep your item’ but times are changing, we have to adapt and if a customer wants their item leaving behind the plant pot, and we can take picture proving we’ve done that, then we should.