https://www.bucksfreepress.co.uk/news/1 ... ade-ofcom/
The "systemic failure" of Royal Mail's Amersham sorting office has been reported to communications regulator Ofcom by Buckinghamshire Council leader Martin Tett amid ongoing complaints about late post.
Residents living in and around Amersham have slammed Royal Mail for huge delays in delivering post, with one left "disgusted" as Christmas cards finally arrived at his house on January 17.
Council leader Mr Tett has previously complained to Keith Williams, the Chairman of the Royal Mail, blasting the “completely unacceptable standard” of postal service in the area that has seen important work documents and bills delayed, hospital appointment letters missed and out-of-date magazines being delivered.
Saying that direct complaints to Royal Mail have been "ineffective", he has now complained to Melanie Dawes, the chief executive of Ofcom.
Mr Tett said the delays to the postal service which have been reported since late September have had a "profound effect" on residents.
He wrote: "Deliveries have reduced from daily to every three to four weeks, with some residents contacting me to say that a month can pass without a delivery. In addition, the post that is delivered is delayed often by many weeks, frequently making it valueless."
He shared examples that residents have complained about, including critical papers and reports for working from home meetings not arriving, bill and fines becoming overdue, letters of probate and other legal contracts not being received, magazines not being delivered and Christmas cards posted in December still being delivered in mid-January.
He added: "Complaints on the local Facebook group have now reached over 300. Direct complaints to Royal Mail have been ineffective. I have reports, including from my own secretary, of having to wait at least an hour for the Customer Complaints telephone line to be answered.
"A very recent response to a resident by Royal Mail attempts to blame recent absences on Covid. Importantly, these problems predate the upsurge in infection and isolation rates amongst staff due to Covid.
"Local postmen have ‘whistleblown’ to residents that the real cause of the problems is the use of the Amersham area as ‘a trial’ for a new way of working with priority given to parcel deliveries (where the Royal Mail is in competition with other companies) and the restructuring of deliveries, with reduced delivery frequencies, longer rounds and staff reductions.
"They describe the situation inside the sorting office as ‘chaotic’. I would be grateful for your observation on these systemic issues and any action you feel able to undertake."
An Amersham resident told the Bucks Free Press they received a letter postmarked December 13 on January 15.
They said: "Glad to see Royal Mail has a sense of humour unlike us Amersham residents who have lost ours.
"Postmarked 13th Dec. Arrived today 15th Jan with a logo on it encouraging us to post early. What a joke."
Another said: "We are missing post from 1st to 14th December. It's shocking and the Post Office don't want to know. What has happened."
ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE
ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!
Amersham Royal Mail post delays: Complaints made to Ofcom
-
- FORUM ADMINISTRATOR
- Posts: 69489
- Joined: 30 Dec 2006, 10:29
- Gender: Male
- Location: Proud to be part of the Union
Amersham Royal Mail post delays: Complaints made to Ofcom
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support
Any news stories you can't post - PM me with a link
"Employers are always seeking more productivity from workers, without considering the human factor, the worker's age, the weather conditions and the intense heat. We need to intervene before it's too late, reducing working hours and the load carried by workers, because it's impossible to sustain the rhythm they're forced to work at for many years."
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support
Any news stories you can't post - PM me with a link
"Employers are always seeking more productivity from workers, without considering the human factor, the worker's age, the weather conditions and the intense heat. We need to intervene before it's too late, reducing working hours and the load carried by workers, because it's impossible to sustain the rhythm they're forced to work at for many years."
-
- Posts: 663
- Joined: 25 Dec 2007, 13:39
Re: Amersham Royal Mail post delays: Complaints made to Ofcom
Yet another failed revision.
Hello Terry, hello OFCOM are you out there
Hello Terry, hello OFCOM are you out there
-
- EX ROYAL MAIL
- Posts: 1595
- Joined: 29 Aug 2012, 08:38
- Gender: Male
- Location: hiding on the backstreets
Re: Amersham Royal Mail post delays: Complaints made to Ofcom
Dear Amersham
You are not alone
signed
The rest of the UK
You are not alone
signed
The rest of the UK
Royal Mail
failing the workforce, failing the public and deliberately failing mail on a daily basis for too many years.
failing the workforce, failing the public and deliberately failing mail on a daily basis for too many years.
-
- Posts: 1335
- Joined: 05 Aug 2011, 14:27
- Gender: Male
Re: Amersham Royal Mail post delays: Complaints made to Ofcom
We were shown the pannelists video in a truncated WTLL yesterday. Surely the truth is going to reach Ofcom at some point? Or is it 2009 again and half the country's management have identified every pannelist?
Any Questions?
Yeah, how do I get out of this chickenshit outfit?
Yeah, how do I get out of this chickenshit outfit?
Who is online
Users browsing this forum: No registered users and 6 guests