What is One Plan? Good question. As somebody who works in an office fortunate to have been implementing this "ideology" for several months now, I can categorically state that I have absolutely no bloody idea.
We were originally told that One Plan was a system whereby all delivery offices would "sing from the same hymn sheet" with respect to the way the operation is discharged. None of this local agreement or initiative nonsense would get in the way of a standard, universal, documented regime that EVERY DO would aspire to.
The reality. A bloke does a 140 mile round trip to my office once a week to bollock the management if any staff have forgotten to sign in and out of the office, not stacked their D2D material neatly in the nice plastic drawers under the frame, have forgotten to put on their hi-viz jackets or have a coffee cup/tube of Polos/framed photo of Moya etc. loitering with intent on their frames.
So, what does the One Plan Man have to say about operational trifles such as equitable/fair workloads, the use of mandatory equipment such as LWTs, the vital importance of van checks, part-timer's deliveries always being prepped to the agreed standard by their starting time, management arguing with/bullying staff who refuse to take lapsing when it's obvious that they are going past their time without it anyway, etc?
I suspect that he would claim that these types of issues are outside his remit. Fair enough, I suppose, when they also don't appear to be any concern of Royal Mail senior management either.
One Plan may well be the catalyst for changing attitudes and practices that transforms Royal Mail's fortunes and be looked back on in future years as the key strategy decision in the continuing success and growth of the company. On the other hand, I suspect that it is simply masquerading as First Class Mail Mark 2.