ANNOUNCEMENT : ROYAL MAIL EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (UPDATED 2017)... HERE


PHG Training

11 Oct 2017, 22:03

I've been interested for a few years now in being PHG trained after the person who covers our regular PHG left. Managers just kept brushing me aside though, and have trained 2 people since then, who are less senior to me, are part time (im full time).
Quite annoyed at this as i feel i would do very well at the role, and have been over looked for managers favorites. Roles werent advertised, just these people trained up without anyone else having an equal opportunity at applying. Trying to develop some skills within the business, but am being kept from doing so. How can i get around this? Are there courses on successfactors that i could do to take management out the equation, then apply for the PHG assist role? For covering days off, annual leave etc.


PHG Training

11 Oct 2017, 22:18

Seniority has nothing to do with it

PHG Training

11 Oct 2017, 22:22

Creditshampoo wrote:Seniority has nothing to do with it

yes i've been told that, but i'm over 10 years in the job and have a vastly superior local knowledge. disregarding that, i didnt have the opportunity to put myself forward for training, with any sort of application process, the managers decided person A and person B would get trained

PHG Training

11 Oct 2017, 23:29

Firstly there is no such thing anymore as a PHG.

There are no courses that i know of - all training i had was done in office apart from a daft 1 day callers office customer focus thing that all Callers office staff or cover have to do.

Indoor duties such as DOM Support and Callers Office are classed as specialised duties. Meaning as and when a vacancy arises for one of these roles it should be advertised internally (within your office), should there be no applicants it would then be advertised externally within RM and the position given to the most suitable candidate. Seniority has nothing to do with getting the position. The new person will be trained where necessary.

There are many reasons why you are perhaps being overlooked. It could be that the position is deemed more suitable for someone with health issues for example.
However, it should be advertised and i would ask your Union Rep about that.

In my office management would generally not accept an application from anyone who couldn't drive. They love to send out the cover duty to do all sorts if needed and just leave the indoor work for when the duty holder is back the next day. Strange how they don't tend to do that when the cover is in the callers though - oh yeah cos then they would have to cover the callers and they don't want that.

In my office the issue is getting anyone even remotely interested in taking the position of indoor cover. I'm in the locker and have a long weekend coming - can't wait to go back Tuesday to 3 days worth of work.

Have a word with your Rep or even Area as to why correct procedure is not being followed - you may even find out why you have not been considered.

PHG Training

12 Oct 2017, 06:32

Thanks for replying Mezza.

Yes i'm aware there isn't a PHG any more, but i still call it that anyway, i'm sure people know i mean the callers office. I'm aware of pretty much everything you mention, just wasn't sure the correct way to go about it. I feel like my union rep will say "why would you want to do that?". it seems to be a common reply from him. The people who were chosen have no health issues, and if anything, i'm more suited to the role in that case, as i have an underlying health issue! If i were to apply for a callers office position in another office, and one of the part timers in my office who are trained in callers office also applied, its likely they would get the position. Its just unfair. Nobody was asked if they would like callers office trained. The company advertises development, but for the past 5 years i've been trying to develop my skillset within the business, but get side stepped every time. I'll speak with union rep and see what i can find out. Thanks again.

PHG Training

12 Oct 2017, 07:58

Hope this helps pysCrowe,
It's from the Way Forward agreement that is still in operation but the managers ignore it when it suits them ...

The main thing is that if there are 2 or more applicants with the required skill sets then seniority does come into it.

SELECTION BY SKILLS

15.1 All frontline jobs performed by the new multi-skilled single operational grade will have the same core capabilities. However, it is recognised that there are come jobs that require more specialised skills. An objective selection process will be introduced for these jobs.

15.2 These jobs will be filled by the most senior person who has achieved the right standard for the job during the selection process. Sick attendance and conduct record will only be taken into account where these are relevant to the work. Where training is required by the most senior suitable person, this will be given prior to appointment.

15.3 Resourcing procedures will be based on the Resourcing Area. This will in all cases be the Royal Mail administrative area (i.e. the areas managed by Area Managers, subject to review in the light of any organisational changes). Jobs filled internally will be available to employees currently working in any office within the Area concerned.

15.4 Vacancies for specialist jobs will be advertised throughout the resourcing area. Applications should be made in writing to the Resourcing Unit.

15.5 Employees who wish to be considered for specialist jobs in general should register their interest via the Resourcing Unit or include it in their own Development Plan, a copy of which will be held by the Resourcing Unit (see section 19). This information will be used for training planning. Where a vacancy arises, equal consideration will be given to individuals who have registered their interest through Development Plan or through the Resourcing Unit in writing at the time when the vacancy is advertised. The objective is to allow and maintain openness and fairness in relation to resourcing specialist posts.

15.6 The specific jobs that require specialist skills and which will be subject to selection are:

Resourcing Unit (Bookroom);
DOM Support;
Traffic Office;
Enquiry/Callers’ Office;
Major Customer Collection drivers
(to be jointly defined at National level):
Benefits Agency/Customer Mailroom;
Travelling Post Office;
Leadership roles (formerly PHG ‘A’);
Heavy Goods Vehicle Driving (HGV);
Postbus (PSV);
VCS/MAA;
IMP/MTT;
Advanced TPM;
Non-school training

15.7 All specialist jobs will have consistent job descriptions, which will identify the specialist capabilities and which will be standard throughout Royal Mail.

15.8 Employees who are regarded as suitable should be dedicated to these duties for a minimum of 12 months. If after 12 months the employee wishes to change jobs, they must give adequate notice to enable a suitable trained replacement to be found before release can be allowed. The replacement must be available to take up post no later than six months after notice has been given.

The process for resourcing specialist posts will be one of four options, in the following order, unless agreed locally to change this order:

• Deployment of existing surplus employees with the appropriate skills;
• Internal advertisement of the job within the resourcing area itself;
• The acceptance of an existing employee with the appropriate skills from another resourcing area who has previously had his/her name placed on the transfer list for that resourcing area;
• External advertisement.

PHG Training

12 Oct 2017, 08:32

Celtic Postman wrote:15.6 The specific jobs that require specialist skills and which will be subject to selection are:

Resourcing Unit (Bookroom);
DOM Support;
Traffic Office;
Enquiry/Callers’ Office;
Major Customer Collection drivers
(to be jointly defined at National level):
Benefits Agency/Customer Mailroom;
Travelling Post Office;
Leadership roles (formerly PHG ‘A’);
Heavy Goods Vehicle Driving (HGV);
Postbus (PSV);
VCS/MAA;
IMP/MTT;
Advanced TPM;
Non-school training


Travelling Post Offices can be struck off that list as they don't exist anymore. I think possibly iLSMs, CSS and maybe T2K machines might be on the current list

PHG Training

12 Oct 2017, 09:20

Yeah I know, but this is just a copy and paste from the agreement.

Some things have ceased to exist and others replaced but the agreement in principle is still live.

PHG Training

12 Oct 2017, 14:29

Thanks celticpostman.

So from 15.5 ... Just say to my manager I would like trained up? And what's the development plan? Get the feeling my DOM will shrug me off with some rubbish excuse.

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